4.1 Monitoring GroupWise Connector Status

GroupWise Connector synchronization status indicates how well data is flowing from the Sync Engine to the GroupWise Connector, from the GroupWise Connector to users’ mailboxes, from users’ mailboxes to the GroupWise Connector, and from the GroupWise Connector back to the Sync Engine. The GroupWise Connector synchronization status includes statistics for all users.

  1. In Synchronizer Web Admin, click Monitor icon (Monitoring) in the Actions column for the GroupWise Connector to display the Connector Monitoring Information page.

    GroupWise Connector Monitoring Information page

    NOTE:If your Synchronizer system services a large number of GroupWise users, you might need to wait for this page to display.

    In the GroupWise Connector Status section, statistics are provided for all events processed by the GroupWise Connector. Events are what happens to GroupWise items (messages, appointments, contacts, and so on) in users’ mailboxes, such as being added, modified, moved, or deleted.

    Statistic

    Explanation

    Events from Sync Engine

    The total number of events that have been received by the GroupWise Connector from the Sync Engine.

    Events from Sync Engine Pending to GroupWise

    The total number of events that the GroupWise Connector has received from the Sync Engine but not yet transferred to GroupWise. As events pass through the GroupWise Connector, they are converted from application-neutral format into GroupWise format. Typically, the number of pending events should be low or zero. If the number is high, it indicates that the GroupWise Connector is backlogged for some reason, and it is not converting events into GroupWise format fast enough to keep up with demand.

    Events from GroupWise

    The total number of events that the GroupWise Connector has received from GroupWise.

    Collapsed Events from GroupWise Processed

    The number of events for which multiple GroupWise events have been consolidated into a single event for transfer to the Sync Engine. For example, two GroupWise events such as delivering an item into the Mailbox folder and then having a rule move that item to a different destination folder, can be consolidated into a single event where the item is delivered directly into the destination folder. Collapsing GroupWise events lessens the load on the Sync Engine and on the connectors that receive the GroupWise events.

    Events Sent to Sync Engine

    The total number of events that the GroupWise Connector has sent to the Sync Engine. This number indicates the amount of traffic that is passing from GroupWise mailboxes to the Sync Engine.

    Events Failed in Send to Sync Engine

    The number of events that have failed to transfer from the GroupWise Connector to the Sync Engine. Not all errors indicate a problem. For example, if the GroupWise Connector receives a modify event for which no item currently exists, it waits for a corresponding add event. If the GroupWise Connector receives a modify event for an item that has already been deleted at the destination (for example, on a mobile device), the GroupWise Connector drops the event.

    Notifications Queued to Be Processed

    The number of SOAP event notifications that the GroupWise Connector has received from the POA, but has not yet processed. Typically, the number of queued notifications should be low or zero. If the number is high, the GroupWise Connector is backlogged for some reason, and it is not processing SOAP notifications fast enough to keep up with demand.

    Time Behind in Processing Notifications

    The amount of time that the oldest SOAP notification received from the POA has been waiting for processing by the GroupWise Connector.

    The User Status section displays event statistics for individual users:

    Statistic

    Explanation

    SE Events

    The total number of events that the GroupWise Connector has received from the Sync Engine for each user.

    SE Events Queued

    The number of events received from the Sync Engine that the GroupWise Connector has not yet processed for each user. Typically, the number of queued events should be low or zero. If the number is high, it indicates that the GroupWise Connector is backlogged for some reason, and it is not converting events into GroupWise format fast enough to keep up with demand.

    GW Events

    The total number of events that the GroupWise Connector has received from the POA for each user.

    GW Events Processed

    The number of events that the GroupWise Connector has successfully processed for each user

    Notifications Queued

    The number of SOAP event notifications that the GroupWise Connector has received from the POA for each user, but has not yet processed. Typically, the number of queued notifications should be low or zero. If the number is high, the GroupWise Connector is backlogged for some reason, and it is not processing SOAP notifications fast enough to keep up with demand.

    The POA Status section helps you assess the communication between the GroupWise Connector and the POAs that service the mailboxes of mobile device users:

    Statistic

    Explanation

    State

    • Running (green): The GroupWise Connector is communicating successfully with the POA, indicating that the POA is running.

    • Behind (yellow): The GroupWise Connector is communicating successfully with the POA, but the GroupWise Connector is behind in processing events from the Sync Engine.

    • Down (red): The GroupWise Connector cannot communicate with the POA, indicating that the POA is down.

    Queued Events

    The number of events received from the Sync Engine that the GroupWise Connector has not yet processed. Typically, the number of queued events should be low or zero. If the number is high, it indicates that the GroupWise Connector is backlogged for some reason, and it is not converting events into GroupWise format fast enough to keep up with demand.

    Time Behind

    The amount of time that the oldest queued event received from the Sync Engine has been waiting for processing by the GroupWise Connector.

    For more information about monitoring the connection between the GroupWise Connector and the POA, see Monitoring SOAP Events in Post Office Agent in the GroupWise 2012 Administration Guide.