Novell Doc: Mobility Connector Configuration Guide - Monitoring Mobility Connector Synchronization Status

3.1 Monitoring Mobility Connector Synchronization Status

Mobility Connector synchronization status indicates how well data is flowing from the Sync Engine to the Mobility Connector, from the Mobility Connector to mobile devices, from mobile devices to the Mobility Connector, and from the Mobility Connector back to the Sync Engine. The Mobility Connector synchronization status includes statistics for all users.

IMPORTANT:If you have blocked incoming devices, as described in Section 2.2, Blocking/Unblocking Incoming Devices before Initial Synchronization, you must unblock the devices before synchronization can begin.

In Synchronizer Web Admin, click Monitoring in the Actions column for the Mobility Connector to display the Connector Monitoring Information page.

If your Synchronizer system services a large number of mobile device users, you might need to wait for this page to display.

In the Mobility Connector Status section, view the statistics for events and items.

Items are GroupWise messages, appointments, contacts, and so on. Events are what happens to GroupWise items, such as being added, modified, moved, or deleted.

Statistic	Explanation
Events from Sync Engine Pending Conversion	The total number of events that have been received from the Sync Engine that are awaiting conversion from GroupWise format into mobile device format by the Mobility Connector. Typically, the number of events should be low, or zero. If the number is high, it indicates that the Mobility Connector is backlogged for some reason.
Converted Events Syncing to Device	The total number of events that have been converted from GroupWise format into mobile device format. A single GroupWise item can have multiple events associated with it. Many waiting events transfer to users’ mobile devices when the devices connect to the Synchronizer system. However, some events do not transfer to users’ mobile devices until users request them, such as by opening a particular folder. Therefore, there are typically a number of events waiting to transfer. After a period of time, depending on device-specific settings, the waiting events are dropped.
Items Synced to Device	The total number of items that are transferred from the Mobility Connector to users’ mobile devices. This number indicates the amount of traffic that is passing through the Mobility Connector to users’ mobile devices.
Pending Events from Device	The total number of events that have been transferred from users’ mobile devices to the Mobility Connector that are currently waiting for processing by the Sync Engine. Typically, the number of events should be low, or zero. If the number is high, it indicates that the Sync Engine is backlogged for some reason.
Device Events Sent to Sync Engine	The total number of events that users perform on their mobile devices that need to be synchronized to their GroupWise mailboxes through the Sync Engine and the GroupWise Connector. This number indicates the amount of traffic that is passing from users’ mobile devices to the Sync Engine.
Device Events Failed in Send to Sync Engine	The number of events that have failed to transfer from the Mobility Connector to the Sync Engine. Make sure that the Sync Engine is running. Check the Sync Engine log (engine.log) for details.

In the User Status section, view the status of users.

User Status section of the Connector Monitoring page

The User Stat column includes a bar that represents the percentage of Mobility Connector processing that each individual is using. Users with the longer bars are using more processing in your Synchronizer system. Mouse over the bar to see the actual percentage for each user. The number indicates the percentage of the total number of events processed during the current up-time that are for the specific user and device.

The Sync State column indicates the status of initial synchronization between GroupWise and the Mobility Connector.

Sync State	Sync State Color	Explanation
Queued	Black	The initial synchronization process has not yet started for this user.
Syncing-Init Sync-Validate Syncing-Days	Yellow	The initial synchronization process is in progress. As many as 4 users can be synchronizing at once. As one user is finished, synchronization for the next user starts. After initial synchronization, users can request email in addition to the default of three days.
Synced	Green	The initial synchronization process is complete.
Failed	Red	The initial synchronization process has failed. For failed users, the Sync Engine automatically retries as many as 4 times after all other users have been synchronized. For assistance, see Section A.0, Mobility Connector Troubleshooting.
Delete	Yellow	The user is in the process of being deleted from your Synchronizer system. If the user has a large amount of data and attachments in the system, the deletion process can take some time.
Re-Init	Yellow	The user is in the process of being reinitialized. If the user has a large amount of GroupWise data and attachments, the reinitialization process can take some time.
Blocked	Red	The user’s device is currently blocked from connecting. This can happen if all devices were blocked during installation or if you blocked individual devices at a later time.

(Condition) For users in the Queued (black) state, be patient until the status progresses from Queued (black) to Syncing (yellow) to Synced (green).
(Conditional) For users in the Syncing (yellow) state, refresh the Mobility Connector Configuration page until the status changes to Synced (green), then notify users to configure their mobile devices to connect to the Synchronizer system.
(Conditional) For users in the Synced (green) state, notify the users to configure their mobile devices to connect to the Synchronizer system.
(Conditional) For users in the Failed (red) state, click Reinitialize User in the Actions column to reinitialize the user.

Reinitialization deletes the user from the Mobility Connector, adds the user again, then starts the synchronization process over from the beginning.

or

If reinitializing the user does not solve the problem, see Section A.0, Mobility Connector Troubleshooting.
(Conditional) For users in the Blocked state:

If you blocked devices during installation, unblock them, as described in Section 2.2, Blocking/Unblocking Incoming Devices before Initial Synchronization.

or

If you blocked individual devices, unblock them, as described in Section 3.2, Managing Mobile Devices (Resynchronize, Delete, Block, Reset).

For more details about the statistics available on this page, see TID 7007285: User Stat and Device Stat / Colored Bars in the Mobility Monitoring Page in the Novell Knowledgebase.

After users have configured their mobile devices to connect to the Synchronizer system, they can configure their devices to synchronize additional items beyond the defaults, as listed in Managing Initial Device Synchronization in Mobility Pack Installation in the Mobility Pack Installation Guide. For such users, their green status can change to yellow as additional synchronization is performed, return to green when the additional synchronization is finished.