Novell Doc: Mobility Connector Configuration Guide - Monitoring User Synchronization Status

3.3 Monitoring User Synchronization Status

User synchronization status indicates how well a specific user’s data is flowing from the Sync Engine to the Mobility Connector, from the Mobility Connector to the user’s mobile device, and from the user’s mobile device to the Mobility Connector.

In Synchronizer Web Admin, click Monitoring in the Actions column for the Mobility Connector to display the Connector Monitoring Information page.

If your Synchronizer system services a large number of mobile device users, you might need to wait for this page to display.
Click a user name to display statistics for a particular user.

Review the statistics for the selected user.

The User Status section provides statistics for various events that occur as GroupWise items are added, modified, moved, or deleted on the mobile device.

Statistic	Explanation
Events from Sync Engine Pending Conversion	The number of events for the selected user that have been converted from GroupWise format into mobile device format. A single GroupWise item can have multiple events associated with it. The waiting events transfer to the user’s mobile device when the user connects the device to the Synchronizer system.
Converted Events Syncing to Device	The number of events that are transferring from the Mobility Connector to the user’s mobile device. A single GroupWise item can have multiple events associated with it. Many waiting events transfer to users’ mobile devices when the devices connect to the Synchronizer system. However, some events do not transfer to users’ mobile devices until users request them, such as by opening a particular folder. Therefore, there are typically a number of events waiting to transfer. After a period of time, depending on device-specific settings, the waiting events are dropped.
Items Synced to Device	The number of items that have been transferred from the Mobility Connector to the selected user’s mobile device. This number should be equal to the total number of items listed in the Synced Items column of the Folder List section. This number indicates the amount of traffic that is passing through the Mobility Connector to this user’s mobile device.
Pending Events from Device	The number of events that have been transferred from the selected user’s mobile device to the Mobility Connector that are currently waiting for processing by the Mobility Connector. This number should be approximately equal to the total number of items listed in the Pending Items column of the Folder List section.
Device Events Sent to Sync Engine	The number of events that the selected user has performed on the mobile device that need to be synchronized to the user’s GroupWise mailbox through the Sync Engine and the GroupWise Connector. This number indicates the amount of traffic that is passing from this user’s mobile device to the Sync Engine.
Device Events Failed in Send to Sync Engine	The number of events that have failed to transfer from the Mobility Connector to the Sync Engine. Make sure that the Sync Engine is running. Check the Sync Engine log (engine.log) for details.

Review the folder list for the selected user, scrolling as needed to view all of the folders where items are synchronizing to the device.
(Conditional) If any of the statistics seem to indicate a problem with synchronization for the selected user, see Section A.0, Mobility Connector Troubleshooting.