March 2, 2011
The Novell Data Synchronizer Mobility Pack creates or updates a Synchronizer system that consists of the Synchronizer services, the GroupWise Connector, and the Mobility Connector on a single server. This Synchronizer system enables you to easily synchronize GroupWise data to mobile devices.
Data Synchronizer Mobility Pack 1.1 provides the following enhanced features compared to the original Mobility Pack release:
Increased Number of Users: A single Synchronizer server can now support as many as 300 users/devices.
Synchronizer System Update: When you update the Mobility Pack software, you also update the Mobility database, so that all device information is retained during the update process.
GroupWise Authentication: You can configure the Mobility Connector to accept GroupWise mailbox passwords instead of LDAP (network) passwords when mobile devices connect to the Synchronizer system. With GroupWise authentication enabled, GroupWise external entities are supported for synchronization.
GroupWise Connector Monitoring: Synchronizer Web Admin now provides a Connector Information Monitoring page for the GroupWise Connector, similar to what was already available for the Mobility Connector.
Improved Device Blocking: The Mobility Connector Information Monitoring page displays the traffic level for each mobile device. This assists in recognizing when a device needs to be blocked because it is having synchronization problems. This prevents a synchronization issue with one device from impacting performance for all other devices.
Device Security Policy: As an administrator, you can control several aspects of the behavior of mobile devices that connect to your Synchronizer system. By establishing a security policy for the passwords that users set on their mobile devices, you help prevent unauthorized access to your Synchronizer system from lost or misplaced devices.
Improved SSL Security: By default, the Mobility Connector accepts connections from mobile devices that use SSLv3 and TLSv1, but now rejects connections from mobile devices that use SSLv2. If a user’s mobile device tries to connect using SSLv2, the user receives an error and cannot connect.
Folder Selection: By default, all GroupWise folders are synchronized to your mobile device, although the contents of the folders are not synchronized until you open each folder on your mobile device. You can now deselect any folders that you do not want to synchronize to your mobile device.
Improved Attachment Synchronization: If an attachment exceeds the administrator-defined size limit, a text attachment notifies you of the size limit that prevented the synchronization of the original attachment. On devices that support Smart Forward, if you forward an item that has an attachment the exceeded the size limit for synchronization, the original attachment is included with the forwarded version of the item.
Improved Session Handling: Session caching provides faster synchronization. Authentication occurs regularly every 15 minutes, and credentials are cached to provide an immediate response to each synchronization request.
Synchronization of Discussion Notes: Instead of being automatically synchronized along with e-mail messages, GroupWise discussion notes can be synchronized or not synchronized independently from e-mail messages.
Nightly Maintenance: Items in the Mobility database that have exceeded the age limit for retention on mobile devices are automatically cleared from the database to maintain optimum database performance.
For a list of the bugs that have been fixed since the original release of the Data Synchronizer Mobility Pack, see the Novell Data Synchronizer Mobility Pack 1.1 Bug Fix List.
See Data Synchronizer System Requirements
in the Novell Data Synchronizer Mobility Pack Installation Guide.
Follow the instructions in this section to update an existing Synchronizer system to Mobility Pack 1.1.
If you are installing Novell Data Synchronizer Mobility Pack 1.1 as your initial Synchronizer system, see Section 4.0, Mobility Pack Installation Instructions.
You can obtain the Mobility Pack 1.1 ISO from the Novell Customer Center or from the Novell Download Web site. Then you use YaST to update your Synchronizer system to Mobility Pack 1.1.
NOTE:If you need to uninstall and reinstall the Mobility Pack, follow the instructions in Uninstalling the Mobility Pack
in the Novell Data Synchronizer Mobility Pack Installation Guide. See also Section 5.8, Thorough Uninstallation Required.
Log in to the Novell Customer Center.
In the list, click .
Under , locate , then click .
Click , then follow the online instructions to download the Mobility Pack 1.1 ISO to a convenient temporary directory on the Synchronizer server.
On Novell Downloads, click .
IMPORTANT:The Mobility Pack 1.1 software is located on the list, not the list.
Select , then click .
Under , click .
Click , then follow the online instructions to download the Mobility Pack 1.1 ISO to a convenient temporary directory on the Synchronizer server.
Continue with Updating to Mobility Pack 1.1
On the Synchronizer server, use YaST to update the Mobility Pack repository from the new ISO file:
Under , click , then click .
Follow the prompts to install the updated software from the ISO file.
Run the Update script to update the Synchronizer database (datasync) and the Mobility database (mobility) for use with the updated software:
/opt/novell/datasync/update.sh
Restart the Synchronizer services.
Verify that Mobility Pack 1.1 has been applied:
cat /opt/novell/datasync/version
The version number in the version file should match the version number in the filename of the ISO from which you installed Mobility Pack 1.1. For convenience, this version number is also displayed in Synchronizer Web Admin.
For more detailed update instructions, see Installing the Mobility Pack Update
in Mobility Pack Installation
in the Novell Data Synchronizer Mobility Pack Installation Guide.
Follow the instructions in this section if you are installing Novell Data Synchronizer Mobility Pack 1.1 in order to create your initial Synchronizer system. The Mobility Pack 1.1 ISO is available from the Novell Customer Center and from the Novell Downloads Web site. Then you use YaST to install Mobility Pack 1.1 from the downloaded ISO.
NOTE:If you need to uninstall and reinstall the Mobility Pack, follow the instructions in Uninstalling the Mobility Pack
in the Novell Data Synchronizer Mobility Pack Installation Guide. See also Section 5.8, Thorough Uninstallation Required.
Log in to the Novell Customer Center.
In the list, click .
Under , locate , then click .
Click , then follow the online instructions to download the Mobility Pack 1.1 ISO to a convenient temporary directory on the Synchronizer server.
On Novell Downloads, click .
IMPORTANT:The Mobility Pack 1.1 software is located on the list, not the list.
Select , then click .
Under , click .
Click , then follow the online instructions to download the Mobility Pack 1.1 ISO to a convenient temporary directory on the Synchronizer server.
Continue with Installing Mobility Pack 1.1
Make sure that the Linux server where you plan to install the Mobility Pack meets the system requirements.
For system requirements, see Data Synchronizer System Requirements
in the Novell Data Synchronizer Mobility Pack Installation Guide.
For additional planning assistance, see the Data Synchronizer Mobility Pack Best Practices Wiki.
If a Web server is currently running on the Synchronizer server, stop it, and preferably disable it.
Use YaST to install the Data Synchronizer Mobility Pack 1.1 ISO:
Under , click , then click .
Install the Data Synchronizer Mobility Pack as an add-on product.
Complete installation instructions are available in Installing and Setting Up a Data Synchronizer System
in the Novell Data Synchronizer Mobility Pack Installation Guide.
The Data Synchronizer Mobility Pack is supported in a virtual environment, but performance might be somewhat slower when virtualized. Individual results might vary.
Before you run the Mobility Pack Installation program, you must create a GroupWise trusted application so that the GroupWise Connector can log in to a GroupWise Post Office Agent (POA) in order to access GroupWise mailboxes without needing personal user passwords. When you set up the GroupWise Connector as a trusted application, you only need to fill in three fields in the Create Trusted Application dialog box in ConsoleOne: , , and . Do not fill in any other fields. If you fill in additional fields, the trusted application does not work correctly with the GroupWise Connector.
When you run the Data Synchronizer Mobility Pack Installation program in YaST, you might see the following error:
The proposal contains an error that must be resolved before continuing
This error indicates that you clicked without providing the configuration information for your Synchronizer system. Instead of clicking , click , then provide the configuration as prompted. After you provide the configuration information, click .
When you run the Data Synchronizer Mobility Pack Installation program on SLES 11 SP1,the Installation program might hang if you browse to and select a file. This can occur if you try to browse to and select any of the following files during installation:
Mobility Pack ISO file
GroupWise trusted application key file
Certificate file
As a workaround, type the full path and filename for the file instead of browsing to it.
If you already have Python packages installed on the server where you are installing the Data Synchronizer Mobility Pack, the Data Synchronizer Mobility Pack Installation program needs to update the existing packages, rather than install new packages. This does not happen by default.
When you run the Installation program, you are prompted if packages need to be updated. Enter 1 for Solution 1 to update each package.
The Mobility Pack must be installed on a server with a 64-bit/x86 processor. If you try to install it on a server with a 32-bit/x86 processor, the Mobility Pack Installation program does not detect the problem. It tries to run, but it cannot run correctly.
If the behavior of the Mobility Pack Installation program does not match the installation instructions provided in the Novell Data Synchronizer Mobility Pack Installation Guide, make sure that you are installing the Mobility Pack on a server that meets the documented system requirements.
There are currently no plans to make the Mobility Pack available in a 32-bit version.
When you add users to your Synchronizer system, data is automatically synchronized from GroupWise to the GroupWise Connector before users connect their mobile devices to your Synchronizer system. Do not add users to your Synchronizer system who do not have mobile devices. Extraneous users create unnecessary synchronization traffic in your Synchronizer system.
The standard uninstallation procedures provided in Uninstalling the Mobility Pack
in the Novell Data Synchronizer Mobility Pack Installation Guide occasionally fail to completely uninstall the Mobility Pack because of various server-specific issues. When the Mobility Pack software is not completely uninstalled, the next installation does not proceed normally. For example, you might encounter problems configuring LDAP access during installation. To ensure that the Mobility Pack software has been completely uninstalled, perform the following checks:
In YaST, click . The Mobility Pack should not be listed. If it is still listed, select it, then click .
In YaST, click . The Mobility Pack repository should not be listed. If it is still listed, select it, then click .
IMPORTANT:If you do not remove the existing Mobility Pack repository, you cannot successfully install the next version of the Mobility Pack software.
In YaST, click . In the drop-down list, select . Under the heading, the Mobility Pack should not be listed. If it is still listed, select it. Review the list for any packages that were not successfully uninstalled and uninstall them.
In YaST, click . In the field, specify datasync, then click . The list should be empty. If any Data Synchronizer packages are still listed, uninstall them.
Log in as root in a terminal window, then check for Data Synchronizer RPMs:
rpm -qa | grep datasync
If any Data Synchronizer RPMs are still installed, uninstall them:
rpm -e rpm_name.rpm
Make sure that none of the following directories still exist on your server:
/opt/novell/datasync /etc/datasync /etc/init.d/datasync* /var/lib/datasync /var/log/datasync /var/run/datasync /var/lib/pgsql
If any of these directories still exist, delete them.
After performing all these checks, reboot the Synchronizer server.
Remove the Synchronizer certificate from any workstations where you have run Synchronizer Web Admin. For example, in Firefox, click . Select the certificate named DataSync Web Admin, then click .
GroupWise authentication is slower than LDAP authentication. To prevent users from experiencing slower synchronization because of the authentication process, GroupWise authentication now includes session caching. Login requests occur regularly every 15 minutes instead of every time mobile devices connect to synchronize. As a result, users are already authenticated whenever synchronization needs to occur.
If you are using LDAP authentication and a user needs to change the device password:
Change the user’s LDAP password in eDirectory.
Allow enough time for the new password to replicate throughout eDirectory.
Change the password on the mobile device.
When the Sync Engine is stopped or restarted, it forces all connectors to stop. After the Sync Engine is restarted, restart the Connector Manager service. After the Connector Manager service is restarted, restart each connector in Synchronizer Web Admin or configure the connectors to start automatically.
When you add or delete a large number of users or groups, the Manage Users page or the Manage Groups page might not correctly display the presence or absence of the users or groups. Refresh the page in your browser to correctly display the users or groups.
After you add a large number of users to the GroupWise Connector, the responsiveness of Synchronizer Web Admin might diminish each time you restart the GroupWise Connector. For example, it might take longer to log in to Synchronizer Web Admin or you might not be able to navigate easily between pages while the GroupWise Connector is starting. This occurs because the GroupWise Connector verifies all of the users each time it starts. After the user verification process is completed, Synchronizer Web Admin behaves normally.
You might occasionally see an Illegal Server Error when you log in to Synchronizer Web Admin immediately after stopping and starting the Synchronizer services and connectors. This occurs if the GroupWise Connector is not completely started when you access Synchronizer Web Admin. The GroupWise Connector must process any accumulated events before it is ready to provide connector status information to Synchronizer Web Admin. After the GroupWise Connector is completely started, the Illegal Server Error no longer occurs.
On the Connector Configuration Settings pages for the GroupWise Connector and the Mobility Connector, if you set and save general connector settings, then set and save connector-specific settings, the general connector settings are not actually saved. However, if you set and save connector-specific settings, then set and save general connector settings, all changed settings are saved as expected.
If you use Synchronizer Web Admin on Internet Explorer 8, you must enable Compatibility View in order to display the Sync Engine Advanced options on the Engine Settings page.
In Internet Explorer 8, click , then select .
Even with Compatibility View enabled, the Maintenance section on the Engine Settings page sometimes disappears when you mouse over it. However, with persistent mousing, it is still possible to click .
Novell Data Synchronizer is the replacement for GroupWise Mobile Server (GMS). These two synchronization solutions can coexist successfully, as long as users are transitioned from GMS to Synchronizer in a timely manner. An issue with GMS can cause a user whose mobile device is configured to use both synchronization solutions to occasionally receive a large quantity of extraneous items. As you add users to Synchronizer, you should delete them from GMS. You can continue to run GMS indefinitely to support users with older mobile devices that are not supported by Synchronizer.
In order to delete users from a connector, the connector must be running. If the connector is not running, some user event data is not properly deleted. When the connector starts again, the situation requires no action from the administrator.
When you stop a connector in Synchronizer Web Admin and then start it again immediately, the status might indefinitely remain as . This can happen because the connector did not completely stop before you tried to restart it. The connector might have been completing a polling cycle before shutting down, even though Synchronizer Web Admin displayed the status as . When you try to start a connector that is still shutting down, it cannot start normally.
To restart the connector when this situation has occurred:
Restart the Connector Manager on the command line:
rcdatasync-connectors restart
This should change the connector status in Synchronizer Web Admin from to .
Start the connector in Synchronizer Web Admin.
Start any other connectors that stopped as a result of restarting the Connector Manager.
Some connectors restart automatically when the Connector Manager restarts.
If this problem occurs repeatedly, wait a few seconds between the time when you stop the connector and when you start it again to allow the connector to shut down completely before restarting.
Synchronizer Web Admin allows you to manually create multiple instances of the same connector. However, this configuration is not currently supported.
If you have more users than a single connector can service, you can install one or more additional instances of the Mobility Pack until all users are being successfully serviced. Users can be organized on multiple instances of the Mobility Pack based on various schemes such as the location of the users, the location of the synchronized applications, or the desired quality of service (executives vs. regular employees, for example). Instances of the Mobility Pack do not need to mirror the structure of your GroupWise system.
Refer to the Readme for each connector on the Novell Data Synchronizer Connectors Documentation Web site.
When you add a new user to a connector, you must click on the Add User to Connector page and immediately set the application username for the new user. If you click without setting the application username, the translation of displays in the column for the new user and cannot be reset at that point. The application username must be supplied by clicking on the Add User to Connector page.
The Mobility Pack depends on the GroupWise Connector and a GroupWise POA for much of its functionality. GroupWise 8.0.2 is required for use with the Mobility Pack. However, GroupWise 8.0.2 was released with some issues that impact Mobility Pack functionality. For a list of GroupWise 8.0.2 issues, see the GroupWise Connector Readme for Data Synchronizer Mobility Pack 1.1.
IMPORTANT:GroupWise 8.0.2 Hot Patch 2 resolves all of these GroupWise 8.0.2 issues.
For all bugs that have been fixed since the original release of the Novell Data Synchronizer Mobility Pack, see the following bug fix lists:
If you have access to Novell Bugzilla, you can look up the bug numbers for more information about each bug.
Novell Data Synchronizer Mobility Pack documentation is available at the Novell Data Synchronizer Documentation Web site:
Novell Data Synchronizer Mobility Pack Readme
Novell Data Synchronizer installation and administration guides
Novell Data Synchronizer connector documentation is available at the Novell Data Synchronizer Connector Documentation Web site
Connector Readmes
Connector Quick Starts
Connector installation and configuration guides
In addition to the Data Synchronizer product documentation, the following resources provide additional information about Data Synchronizer:
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