Troubleshooting Password Self-Service

• To use Challenge Response questions, make sure that you are using a browser that iManager 2.02 supports.
• If you don't have SSL set up properly, you won't be able to log in to iManager or the self-service console. But if you can log in successfully to iManager, and you are requiring TLS for Simple Bind, SSL is set up properly and you can rule out SSL-related issues when troubleshooting Password Self-Service.
• See also the following sections:
  • Troubleshooting Password Policies
  • If you are using Identity Manager Password Synchronization, see Troubleshooting Password Synchronization, the troubleshooting sections for each scenario in Implementing Password Synchronization, and documentation for the specific driver involved, on the Drivers Documentation Web site.