When uninstalling the Endpoint Agent from a managed device, please be aware of the following:
If an uninstall password is required (the Require an uninstall password for the Endpoint Agent option is enabled), you must know the password and supply it during the uninstall process.
The agent uninstall password is set in Endpoint Management Console at either the zone level (Configuration > Management Zone Settings > Device Management > Endpoint Agent > Agent Security), folder level (Devices > Managed > folder Details > Settings > Device Management > Endpoint Agent > Agent Security), or device level (Devices > device > Settings > Device Management > Endpoint Agent > Agent Security).
To uninstall Endpoint Agent from a Windows managed device:
At a command prompt, run the following command to launch the uninstall program:
agent_installation_directory\OpenText\Endpoint Agent\bin\ZENworksUninstall.exe
To see the list of uninstall options, run ZENworksUninstall.exe --help
Click Next, then follow the prompts to uninstall the agent. Refer to the information in the following table if you have questions about any of the uninstall options.
|
Screen |
Explanation |
|---|---|
|
Administrator Information |
In order to unregister a device from the Zone during the uninstall process, you must provide the following information: You can perform a local uninstallation only if user uninstall is allowed for the device (the Allow users to uninstall the Endpoint Agent option is enabled). The agent user uninstall option is set in Endpoint Management Console at either the zone level (Configuration > Management Zone Settings > Device Management > Endpoint Agent > Agent Security), folder level (Devices > Managed > folder Details > Settings > Device Management > Endpoint Agent > Agent Security), or device level (Devices > device > Settings > Device Management > Endpoint Agent > Agent Security). |
If the Endpoint Agent requires an uninstall password, enter the password when prompted.
You must enter the password within 5 minutes of the prompt being displayed. Otherwise, the uninstall process times out and you must restart the process.
When the uninstall is finished, the Uninstallation Status dialog box is displayed. Review the status comments, make sure the Restart Now option is selected, then click Finish.
If desired, you can deselect the Restart Now option and reboot the device at a later time to complete uninstallation of the files and folders that were not able to be removed.
After the device reboots, perform the following tasks to ensure that Endpoint Agent is completely removed:
Endpoint Agent Log Files: Log files are purposely left here for your review. You can manually delete the agent_installation_path\OpenText\Endpoint Agent directory at any time.