5.1 Viewing System Messages

The Endpoint Management system generates normal (informational), warning, and error messages to help you monitor activities such as the distribution of software and application of policies.

Each cloud server and Endpoint Agent creates a log of the activities associated with it. These messages are displayed in Endpoint Management Console in various areas:

Device Message Log: A device message log, located on the Summary page for a server or workstation, displays messages generated by the Cloud Server or the Endpoint Agent. For example, the message log for Workstation1 includes all messages generated by the Endpoint Agent on Workstation1.
Message Log: A message log, located on the Summary page for a bundle or policy, displays only the Server or Endpoint Agent messages associated with the bundle or policy.

5.1.1 Viewing a Summary of Messages

You can view a summary that shows the number of messages generated for the servers, workstations, bundles, and policies in the zone.

In Endpoint Management Console, click the Home tab.

The Message Summary panel displays the status of all servers, workstations, policies, and bundles in the Management Zone. For example, if two servers have unacknowledged critical messages (those messages that you or another administrator have not yet acknowledged), the column displays the number 2. Or, if you have three bundles with warning messages and five bundles with only normal messages, the column displays the number 3 and the column displays the number 5. You can do the following with the summary:
- Click an object type to display its root folder. For example, click Servers to display the Servers root folder (/Servers).
- For any object type, click the number in one of its status columns ( ) to display a listing of all the objects that currently have that status. For example, to see the list of servers that have a normal status, click the number in the column.
- For any object type, click the number in the Total column to display all the objects that have critical, warning, or normal messages. For example, click the Total count for Servers to display a list of all servers that have any type of messages.

5.1.2 Acknowledging Messages

A message remains in a message log until you acknowledge it. You can acknowledge individual messages or acknowledge all messages in the message log at one time.

In Endpoint Management Console, click the Devices tab.
Navigate the Servers folder until you locate a Cloud Server.
Click the server to display its details.

On the Summary tab, locate the Message Log panel.

The Message Log panel lists all messages (informational, warning, and error) generated by the Cloud Server. The following table explains the various ways you can acknowledge and delete messages.

Task	Steps	Additional Details
Acknowledge a message	Click the message to display the Message Detail Information dialog box. Click Acknowledge.	If you do not want to acknowledge the message, click Finished to close the dialog box. This causes the message to remain in the Message Log list.
Acknowledge all messages	In the Tasks list located in the left navigation pane, click Acknowledge All Messages.
View all acknowledged or unacknowledged messages	Click the Advanced button to display the Edit Message Log page.	In addition to viewing all acknowledged and unacknowledged messages, you can also view only those messages with a specific status or date, view more details about messages, and acknowledge messages. Click the Help button on the Edit Message Log page for specific information about performing tasks on that page.
Delete a message	Click the message to display the Message Detail Log dialog box. Click Delete.	Deleting a message completely removes the message from your Endpoint system.