Endpoint Management Console Helper is a standalone application which provides a browser independent way to perform various actions such as File and Directory Upload
To install Console Helper:
In Endpoint Management Console, click Configuration.
In the left navigation pane, click Download Admin Tools.
In the left navigation pane of the Endpoint Download page, click Administrative Tools.
Click the Configuration tab.
Depending on the device architecture (32-bit or 64-bit), download the appropriate RPM or MSI.
opentext-endpoint-management-console-helper.<version>.msi for Windows devices
opentext-endpoint-management-console-helper.<version>.rpm for Linux devices
The above mentioned MSI and RPM is for a per-user installation. To download Console Helper in a common location for all users such as in a Terminal Server or in a Citrix XENapp environment, download the all users version of the MSI:
opentext-endpoint-management-Console-helper-all-users-<version>.msi
NOTE:If Console Helper is not installed on your Windows device and on performing file upload, by default the per user MSI (opentext-endpoint-management-console-helper-all-users.<version>.msi) is downloaded.
Save and install the Console Helper.
NOTE:
All Users
The all user MSI is by default installed on C drive. However, if C drive does not have sufficient space, then it is installed on a drive that has maximum free space.
To install the MSI in a specific path, in the command line specify the destination directory (TargetDir) parameter.
For example: If msiexec /i opentext-endpoint-management-console-helper-all-users-20.0.0.3138.x86_64.msi TargetDir="%custompath%\ConsoleHelper is the custom path, then set the Console_JAVA_HOME environment variable to point to the same location provided for TargetDir.
If the %custompath% is C:\Endpoint\Tools, in the Console_JAVA_HOME variable specify the value as C:\Endpoint\Tools\ConsoleHelper
It is recommended that you do not specify the %ProgramFiles% folder as the destination directory. Moreover, if the device is a managed device, then it is mandatory that you do not specify %ProgramFiles% as the destination directory.
For a non-managed device, if Console Helper is installed in the %ProgramFiles% directory, then ensure that the user has sufficient rights to access the directory.
If you are installing the all user MSI for the first time, ensure that you remove all previous installations of Console helper.
Windows (Per-user and All Users):
For 64-bit operating system, no need to install the JRE, as JRE is included with Console Helper.
For 32-bit operating system, the 3rd party JRE (8.x or higher version) should be manually installed, and then set the Console_JAVA_HOME environment variable to point to where the JRE software is located. For example, in the PATH variable specify C:\Program Files\Java\jre1.8.0_211\bin.
Linux (Per-user):
For 64-bit operating system, no need to install the JRE, as JRE is included with Console Helper. However, on 64-bit SLES 11 devices, the 3rd party JRE (8.x or higher version) should be installed and then set the Console_JAVA_HOME environment variable to point to where the JRE software is located. For example, in the PATH variable specify C:\Program Files\Java\jre1.8.0_211\bin.
For 32-bit operating system, the 3rd party JRE (8.x or higher version) should be manually installed, and then set the Console_JAVA_HOME environment variable to point to where the JRE software is located. For example, in the PATH variable specify C:\Program Files\Java\jre1.8.0_211\bin.