While installing Console Helper on Linux devices, if any of the following error message is displayed, then perform the steps mentioned in the Workaround section:
Error setting value: Client failed to connect to the D-BUS daemon: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. Error setting value: Client failed to connect to the D-BUS daemon: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. Error setting value: Client failed to connect to the D-BUS daemon: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
Workaround: Run the following commands:
/usr/bin/gconftool-2 -s /desktop/gnome/url-handlers/consolelaunch/command '/opt/opentext-endpoint-management/consolehelper/bin/consolehelper "%s"' -t string /usr/bin/gconftool-2 -s /desktop/gnome/url-handlers/consolelaunch/needs_terminal false -t bool /usr/bin/gconftool-2 -s /desktop/gnome/url-handlers/consolelaunch/enabled true -t bool /usr/bin/gconftool-rebuild
While installing Console Helper on Linux devices, if any of the following error message is displayed, then perform the steps mentioned in the Workaround section:
/usr/bin/xdg-mime: line 545: /root/.local/share/applications/defaults.list.new: No such file or directory grep: /root/.local/share/applications/defaults.list.new: No such file or directory /usr/bin/xdg-mime: line 547: /root/.local/share/applications/defaults.list.new: No such file or directory /usr/bin/xdg-mime: line 549: /root/.local/share/applications/defaults.list.new: No such file or directory mv: cannot stat `/root/.local/share/applications/defaults.list.new': No such file or directory
Workaround: Run the following commands:
mkdir .local/share/applications xdg-mime default Consolehelper.desktop x-scheme-handler/Consolelaunch || true update-desktop-database
After installing Console Helper on 64-bit SLES 11 devices, Console Helper might not launch.
Workaround: Install 3rd party JRE (8.x or higher version) manually, and then set the Console_JAVA_HOME path variable.
If you are using wayland display manager, Console Helper might not launch.
Workaround: Logout and log into the device using the x11 display manager.