7.1 Managing Mobile Devices

After users have configured their mobile devices and connected to the Mobility system, additional options are available on the User/Device Actions page in the Mobility Admin console.

  1. In the Mobility Admin console, click Users.

  2. Click the user name of the device owner to display the User/Device Actions page.

  3. Use the options in the Device Actions column to manage devices where synchronization is active:

    Device Action

    Description

    Resynchronize Device icon  Resync Device

    Resynchronizes the mobile device with the Mobility system. Use this option to resolve the following problems:

    • Synchronization from the Mobility system to a mobile device might occasionally stop, perhaps because abnormal cellular network conditions resulted in dropped synchronization data.

    • Data on a mobile device might not match data as displayed in the GroupWise mailbox.

    A user can accomplish the same thing by removing the account from the mobile device and re-adding it, so that the GroupWise data resynchronizes from the Mobility system to the mobile device.

    If resynchronizing the device does not resolve discrepancies between data on the device and data in GroupWise, you must reinitialize the user. During reinitialization, the user’s GroupWise data is deleted from the Mobility system and requested again from the GroupWise system. If the user has a large amount of GroupWise data and attachments, the reinitialization process might take a long time.

    Block Device icon Block Device

    Prevents the mobile device from connecting to the Mobility system. Use this option when a mobile device is temporarily disrupting your Mobility system by using excessive system resources.

    Unblock Device icon Unblock Device

    Enables a blocked mobile device to connect again to your Mobility system.

    Allow Device icon Allow Device

    Allows a quarantined device to connect for the first time to your Mobility system.

    Reset Device icon Reset Device Options

    Depending on the version and vendor implementation of ActiveSync, clicking this exposes one or more of the following possible actions:

    • Remove Account: Use this to remove the GroupWise account and its associated data from the device. No other functionality or data is affected.

    • Reset Device: Use this when a device is clearly lost or stolen.

      The Device Sync Agent requests that all data be erased and the device be restored to its original settings. Some devices refer to this as a remote wipe or kill pill.

      How the Reset command is executed varies by device type. For example, some devices require that a security policy is previously set on the device.

    • Cancel: Use this to close the options pop-up.

    IMPORTANT:The options display only when a device supports them.

    Reset Device icon Re-allow Device

    Allows GroupWise to be added after a device has executed the Remove Account or Reset Device action.

    When GMS removes a GroupWise account or resets a device to its factory default settings, it sets a system flag that doesn’t allow the GroupWise account to be added again to the device, unless you do one of the following:

    • Allow the device to add the GroupWise account again by clicking this option.

      Or

    • Delete the device, which removes all data regarding the device from the user’s Mobility settings.

    Delete Device icon Delete Device

    Deletes the mobile device from your Mobility system. Use this option when a user is no longer using a particular mobile device. The device can be added again.

    For more information about device states and actions, see: