For user information to be displayed in the GroupWise Address Book, the information must be stored not only in eDirectory but also in the GroupWise domain and post office databases. If you add or modify user information using an installation of ConsoleOne with the GroupWise Administrator snap-in, the GroupWise Administrator snap-in adds the user information to the GroupWise databases. However, if you add or modify user information using a ConsoleOne installation that is not running the GroupWise Administrator snap-in, the user information is not changed in the GroupWise databases. This is also true if you add or modify user information using Novell iManager or older administration tools such as NetWare Administrator to manage a legacy GroupWise domain.
To ensure that the user information stored in the GroupWise databases is always synchronized with the user information in eDirectory, you can set up eDirectory user synchronization. For detailed information see Section 42.4.1, Using eDirectory User Synchronization.