7.3 Blocking/Unblocking Specific Devices

As you monitor your Mobility system, you might notice that a device starts to consume an inappropriately large amount of system resources on your Mobility server. This can impact synchronization performance for all mobile device users. If this occurs, you can prevent the problem device from connecting to the Mobility system while you resolve the issue.

  1. In the Mobility Administration Console, click Users

  2. Click the user name of the device owner to display the User/Device Actions page.

  3. In the Actions column in the Devices section, click Block Device Block Device icon.

    If you click Block User Block User icon in the User column, it blocks all devices for the user. This is convenient when the user has multiple mobile devices, or when the user’s mobile device has multiple device IDs.

    You are prompted to confirm the action.

  4. Click Block Device so that the device can no longer connect to your Mobility system.

  5. Click OK to acknowledge completion of the action.

    At this point, Normal changes to Blocked for the device ID, and Block Device Block Device icon changes to Unblock Device Unblock Device icon.

  6. Resolve the problem with the mobile device.

  7. To unblock the device so that it can connect to your Mobility system again, click Unblock Device Unblock Device icon.

    You are prompted to confirm the action.

  8. Click Unblock Device to allow the device to connect.

  9. Click OK to acknowledge completion of the action.

    The user can again connect to the Mobility system.