7.7 Deleting a Device

When a user is no longer using a device, you should promptly delete it from your Mobility system. Deleting the device does not delete the user from your Mobility system. If necessary, the user can again configure the device to connect to the Mobility system.

NOTE:By default, mobile devices that have not connected to your Mobility system for 30 days are automatically removed from your Mobility system. For more information about automatic deletion, see Removing Unused Devices Automatically.

To immediately remove a device from your Mobility system:

  1. In the Mobility Administration Console, click Users

  2. Click the user name of the device owner to display the User/Device Actions page.

  3. In the Actions column in the Devices section, click Delete Device Reset Options icon.

    You are prompted to confirm the action.

  4. Click Delete Device to remove the device from the Mobility system.

  5. Click OK to acknowledge completion of the action.