7.8 Reinitializing a User

IMPORTANT:Starting with GMS 18.4, the MCheck utility lets you reinitialize multiple users at the same time. For more information, see Using MCheck to Simplify User, Certificate, and Database Management > Users.

If resynchronizing a device does not resolve discrepancies between data on a mobile device and data as displayed in GroupWise, you must reinitialize the user. For background information about resynchronizing, see Resynchronizing a Device,

During reinitialization, the user’s GroupWise data is deleted from the Mobility system and is requested again from the GroupWise system. If the user has a large amount of GroupWise data and attachments, the reinitialization process might take a long time.

  1. Have the user delete the GroupWise account from his or her mobile device.

  2. In the Mobility Administration Console, click Users.

  3. Click the user name of the device owner to display the user's devices.

  4. In the Actions column of the User section, click Reinitialize User Reinitialize User icon.

    You are prompted to confirm the action.

  5. Click Reinitialize User to remove the user’s GroupWise data from the Mobility system and request it again from the GroupWise system.

  6. Click OK to acknowledge completion of the action.

  7. Have the user re-add the GroupWise account to the mobile device to complete the reinitialization process.

  8. (Conditional) If reinitializing the user still does not resolve discrepancies between data on the device and data as displayed in GroupWise, delete the user from the Mobility system, and then re-add the user.

    See Managing Mobile Device Users.