7.6 Removing a GroupWise Account from a Device

If you need to remove a GroupWise account from a device for any reason, for example if the device is being assigned to a different user, complete the following instructions.

NOTE:This action removes all of the configuration settings and data for a GroupWise account from the device. Although, you can re-add the same GroupWise account and synchronize the data again (as described below), you cannot simply undo the account removal.

  1. In the Mobility Administration Console, click Users.

  2. Click the user name of the device owner to display the user's devices.

  3. In Devices section, click Reset Device Options Device Reset icon for the device you want to remove the account from.

  4. In the dialog box that displays, click Remove Account.

  5. A message displays that the remove account flag has been set for the device and the next time the device tries to connect with GMS, the user’s GroupWise account will be removed.

    Click OK to acknowledge the message and close the dialog.

  6. The user’s device status changes to Removing and then to Removed when the action completes, at which point the user no longer has a GroupWise account on the device.

    Because the reset flag is set in GMS for the user/device, the user can no longer connect the device to its GroupWise account through GMS. Each connect request from the user is answered with a Reset command from GMS.

    If you want to allow the user to add GroupWise on the device again, you must either

    • Delete the device from the user’s Mobility account, which removes all data regarding the device from the account and allows the user to add GroupWise again.

      Or

    • Re-allow the device in GMS, as explained in Step 7.

  7. (Conditional) If you want to allow the user to add its GroupWise account to its device without first deleting the device from the user’s Mobility account, you must do the following:

    1. In the Devices section, click the Re-allow device Device Reset Clear icon icon that replaced the Device Reset Options icon Device Reset Options icon.

    2. In the dialog box that displays, click Allow Device.

    3. Click OK to acknowledge completion of the action.

      The user can now add GroupWise to the device through the Mobility service and start synchronizing data.