Problem: Messages are not returned to the user's Sent Items folder as undeliverable, and the recipients are not receiving the messages.
Action: Make sure the Internet Agent is running and is correctly configured in ConsoleOne.
Action: Make sure the Message Transfer Agent is running.
Action: Make sure the Internet Agent can access the GroupWise® domain directory.
Action: Make sure the program is properly configured. Check the startup file to verify that the /dhome switch is pointing to the Internet Agent directory.
Action: Check the statistics from the Internet Agent console. If any of the fields, such as TCP/IP Read or Write Errors or MX Lookup Errors, have a very significant number, you might want to contact your Internet service provider. See SMTP Statistics for more information.
Action: Check the log file for error messages. You might want to set the log level to Diag and resend problem messages. See "Internet Agent Error Messages" in GroupWise 6.5 Troubleshooting 1: Error Messages for more information.
Action: Make sure the resolv.cfg file is set up correctly. See "Internet Connectivity Requirements" in "Installing the GroupWise Internet Agent" in the GroupWise 6.5 Installation Guide.