Explanation: When a user enters the IP address or host name of the Web server, the initial GroupWise WebAccess page does not appear.
Action: Make sure the user is typing the correct IP address or host name.
Action: Make sure the Web server's default HTML page is the default page provided with GroupWise WebAccess or contains a link to the initial GroupWise WebAccess page. See "Web Server Default Page" in "Installing GroupWise WebAccess" in the GroupWise 6.5 Installation Guide.