Problem: POP3 client users cannot look up addresses using the LDAP directory services created in their browser.
Possible Cause: If you are using Netscape Communicator*, the Search Root setting does not match the Internet Agent LDAP Context setting.
Action: First, check the Search Root setting. In Netscape Communicator, click Edit > Preferences > Mail & Groups > Directory > GroupWise Address Book > Edit. Check the setting in the Search Root field. Note the current setting; it can be anything. Then, check the Internet Agent LDAP Context setting. In ConsoleOne, browse to and select the Domain where the Internet Agent is installed. Right-click the Internet Agent object, then click Properties. Click Advanced Settings. Make sure the setting in the LDAP Context field matches the setting in the Netscape Communicator Search Root field.
Possible Cause: If you are using Internet Explorer, the Search Base setting does not match the Internet Agent LDAP Context setting.
Action: First, check the Search Base setting. In Internet Explorer, click File > New Message > Mail > Choose Recipients > Find. Right-click in the Search window, then click Directory Services from the pop-up list. Click GroupWise Address Book > Properties > Advanced. Check the setting in the Search Base for this Directory Service field. It can be anything; it defaults to c=US. Then, check the Internet Agent LDAP Context setting. In ConsoleOne, browse to and select the Domain object where the Internet Agent is installed. Right-click the Internet Agent object, then click Properties. Click Advanced Settings. Make sure the setting in the LDAP Context field matches the setting in the Internet Explorer Search Base field.
Possible Cause: The Internet Agent does not have access to a post office to retrieve information from the GroupWise Address Book by accessing a post office database (wphost.db).
Action: In ConsoleOne, browse to and select the Domain object where the Internet Agent is installed. Right-click the Internet Agent object, then click Properties.Click Access Control > LDAP Public, then make sure a valid post office has been specified. Make sure the post office access mode includes direct access. Make sure that message file processing has not been turned off. See "Adjusting the Number of POA Threads for Message File Processing" in "Post Office Agent" in the GroupWise 6.5 Administration Guide.