Problem: The user edits a document and the GroupWise Windows client indicates the application cannot be monitored. Therefore, the user must return the document to the GroupWise library manually.
Explanation: The manner in which the GroupWise client monitors applications can be modified using settings in the gwappint.inf file, located in the \windows\system directory. This file contains information about integrating applications and monitoring non-integrated applications that are started from the GroupWise client.
Possible Cause: Some applications, such as WordPerfect* 7.0 and Lotus* Word Pro 96, are integrated through ODMA. Other applications, such as Microsoft* Word 7.0 and Excel 7.0, are integrated through application macros. If an integrated application is not set up correctly, it is handled as a non-integrated application.
Normally, Setup detects an application is installed and then allows the user to choose whether or not to have integrations installed for that application. If the application setup didn't run correctly, the GroupWise client might not detect that the integration installed. If necessary, integrations can be installed manually.
Action: For ODMA applications, the gwappint.inf file needs to contain an Integrations=2 entry for the application. In addition, the following DLL programs are copied to the \windows\system directory when Setup is run: odma32.dll, gwodm132.dll, and gwodm1xx.dll. The name of the gwodm1xx.dll depends on which language was selected when Setup was run.
Action: For applications that use an integration macro, the gwappint.inf file needs to contains an Integrations=1 entry for the application. There should also be an integration macro installed in the application's macro startup directory.
Possible Cause: For non-integrated applications, the GroupWise client attempts to monitor when an application terminates so open documents can be returned to the GroupWise library automatically. If the GroupWise client wasn't able to determine the information needed to monitor the application termination, the user is instructed to return documents manually.
Action: Return documents manually. Save and exit each document. In the GroupWise client, right-click each document reference, then click Actions > Reset Document Status.
Possible Cause: Some applications do not start quickly enough for the GroupWise client to detect that they have started.
Action: You can change the amount of time the GroupWise client allows for the application to start using the WaitInterval setting.
Action: If problems persists, you can turn off the message for the application. Use ShowMessage=0 in the gwappint.inf file to turn off the message.
Action: See the gwappint.inf file in the \windows\system directory for more information.