User Experiences a Delay When Starting the Client or Using Certain Client Features

Problem:  The client user connects to the post office in client/server mode. DNS names have been configured on the system. The client user experiences a lengthy delay when performing one of the following activities:

• Starting the GroupWise client
• Accessing a shared folder for the first time
• Accessing a query folder where sources are located in a different post office
• Using Find where sources are located in a different post office
• Accessing the Address Book for the first time
• Performing a cross-post office proxy

Possible Cause:  The DNS search order for the user's workstation includes unavailable DNS servers.

Action:  Make sure the client workstation has the DNS search order set up correctly. The features listed above often require IP address information. If your system is configured with DNS names, these must be resolved to IP addresses by the client as these features are used. For each unavailable DNS server (IP address) that precedes an available DNS server in the configured search order, the client will experience a delay while timing out waiting to resolve DNS names.