Problem: A user sends a message to another user in the same post office, and the message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates the user to whom the message is addressed does not exist in the post office.
Possible Cause: The sender manually typed the recipient's address, rather than selecting it in the GroupWise® Address Book, and typed it incorrectly.
Action: Have the sender select the recipient in the GroupWise Address Book so the address is provided automatically, then resend the message.
Possible Cause: If the sender is selecting a group, rather than an individual recipient, from the GroupWise Address Book, the group could be out of date if the recipient's user ID has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure current user IDs are included in the group.
Possible Cause: If the recipient is a brand new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient's mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne®, perform maintenance to correct any problems with the recipient's mailbox. See "Maintaining User/Resource and Message Databases" in "Databases" in the GroupWise 6.5 Administration Guide.