Understanding Your Mailbox

All of your items, whether you send or receive them, are stored in your GroupWise Mailbox. You can quickly display only received items, sent items, posted items, or draft items by clicking a setting on the Display drop-down list. You can further restrict which items display in your Mailbox by using filters. See Managing Your Mailbox for more information.

You can organize your messages by moving them into folders within your Cabinet, and you can create new folders as necessary. See Using the Folder List for more information.

You can also organize your messages by assigning them categories. Each category displays as a different color in your Mailbox. You can filter on categories. See Using Categories to Organize Items for more information.


Bolded Items in Your Mailbox

All unopened items in your Mailbox are bolded to help you easily identify which items and documents you have not yet read. The icon appearing next to an item also indicates if it is unopened.

Collapsed discussion threads are marked with bold text to show that there are items in the thread that are unread. This saves you the time of expanding each thread to check if there are newly posted items.

Sent items are also bolded to show when they are queued but not uploaded, status information has not been received about the item being delivered, or they have not yet been transferred to the Internet.


Icons Appearing Next to Items in Your Mailbox and Calendar

The icons that appear next to items in your Mailbox and Calendar show information about the items. The following table explains what each icon means.

Icon Description

Pending icon

Next to an item you have sent in Remote or Caching mode, the Pending item icon icon indicates that the item has been queued, but the queue has not been uploaded. After the item has been uploaded, this icon indicates that status information has not been received about the item being delivered to the destination post office or transferred to the Internet.

Next to the Sent Items folder, the Pending item in folder icon icon indicates that there is at least one item that has been queued but the queue has not been uploaded.

Status icon

Appears next to an item you have sent. If the item has been opened by at least one person, this icon will appear until all recipients have 1) opened the mail, phone message, or reminder note; 2) accepted the appointment; or 3) completed the task.

Undeliverable icon

Appears next to an item you have sent. The item couldn't be delivered to the destination post office or it failed to transfer to the Internet.

Rejected icon

Appears next to an item you have sent. Next to an appointment or task, this icon indicates that at least one person has declined/deleted the item. Next to a mail message, phone message, or reminder note, this icon indicates that at least one person has deleted the item without opening it.

Attachment icon

One or more attachments are included with the item.

Sound icon

One or more sound annotations are included with the item, or the item is a voice mail message.

Draft Item icon

Draft item.

Sent icon

Appears next to an item you have sent.

Replied To icon

Appears next to an item you have replied to.

Forwarded icon

Appears next to an item you have forwarded.

Delegated icon

Appears next to an item you have delegated.

Replied To and Forwarded icon

Appears next to an item you have replied to and forwarded

Replied To and Delegated icon

Appears next to an item you have replied to and delegated.

Forwarded and Delegated icon

Appears next to an item you have forwarded and delegated.

Replied To, Forwarded, and Delegated icon

Appears next to an item you have replied to, forwarded, and delegated

Posted Item icon

Posted item.

Specific Version icon

Specific version of a document.

Official Version icon

Official version of a document.

Low priority Unopened Mail iconStandard priority Unopened Mail iconHigh priority Unopened Mail icon

Unopened mail message with a low, standard, or high priority.

Low priority Opened Mail iconStandard priority Opened Mail iconHigh priority Opened Mail icon

Opened mail message with a low, standard, or high priority.

Low priority Unopened Appointment iconStandard priority Unopened Appointment iconHigh priority Unopened Appointment icon

Unopened appointment with a low, standard, or high priority.

Low priority Opened Appointment iconStandard priority Opened Appointment iconHigh priority Opened Appointment icon

Opened appointment with a low, standard, or high priority.

Low priority Unopened Task iconStandard priority Unopened Task iconHigh priority Unopened Task icon

Unopened task with a low, standard, or high priority.

Low priority Opened Task iconStandard priority Opened Task iconHigh priority Opened Task icon

Opened task with a low, standard, or high priority.

Low priority Unopened Note iconStandard priority Unopened Note iconHigh priority Unopened Note icon

Unopened reminder note with a low, standard, or high priority.

Low priority Opened Note iconStandard priority Opened Note iconHigh priority Opened Note icon

Opened reminder note with a low, standard, or high priority.

Low priority Unopened Phone iconStandard priority Unopened Phone iconHigh priority Unopened Phone icon

Unopened phone message with a low, standard, or high priority.

Low priority Opened Phone iconStandard priority Opened Phone iconHigh priority Opened Phone icon

Opened phone message with a low, standard, or high priority.

Low priority Reply Requested iconStandard priority Reply Requested iconHigh priority Reply Requested icon

The sender has requested that you reply to this item. The item can be a low, standard, or high priority.

Busy Search Information icon

This icon appears in a Busy Search. If it appears to the left of a username or resource, you can click a scheduled time across from the username or resource on the Individual Schedules tab to display more information about the appointment in the box below. However, the user or resource owner must give you appointment Read rights in the Access List before this icon appears. See Adding and Removing Proxy Names and Rights in Your Access List.

Alarm icon

This icon appears on your Calendar. An alarm is set for the item.

Group Scheduled Item icon

This icon appears on your Calendar. The item is a group appointment, reminder note, or task.

Private Item icon

This icon appears on your Calendar. The item is marked private.

Declined Item icon

This icon appears on your Calendar. You declined the item but didn't delete it.


Viewing Options in Your Mailbox

You can view the items in your Mailbox five different ways, depending on how you want the information organized. Details, Discussion Threads, Panels, As Calendar, and As Checklist are all found on the View menu.

You can choose to have the display settings be temporary or permanent depending how you set them.

To permanently set your display setting:

  1. Right-click the folder you want to change the display settings for, then click Properties.

  2. Click the Display tab, then click More Display Settings.

  3. Select the display setting from the View By drop-down list.

  4. Click OK twice.

To temporarily set your display settings:

  1. Click View > Display Settings, then the display setting you want.


Details

Details displays a list of your items and information about them in columns, including Subject, Date, CC, Priority, Document Type, Due Date, Size, Version#, and many other categories. Details is the default Mailbox view if you have not changed your Mailbox properties. For information about adding or rearranging columns, see Using the Columns in Your Mailbox.


Details view


Discussion Threads

Discussion Threads shows the e-mail discussion of an original item and all its replies grouped in hierarchical order.


Discussion Threads view


As Calendar

As Calendar displays all scheduled items saved in a particular folder. This is useful if you organize all your appointments and other items for a specific project in one folder.


Calendar view


As Checklist

As Checklist displays a checklist area at the top of your Item List where you can create a checklist using the items in your Item List. Each item that is dragged to the checklist area displays with a check box so that you can mark it completed. You can assign due dates, priorities, and more to checklist items. Any items you move to the checklist area will also display in the Checklist folder in the Folder List.

For more information about creating a checklist, see Creating a Checklist.


Checklist view