User Receives Invalid User ID or Password Error Message

Explanation: When logging in to GroupWise WebAccess, a user receives an invalid user ID or invalid password error.
Action: Make sure the user entered his or her GroupWise user ID or full name (as defined in eDirectory and the GroupWise Address Book). Make sure the user has a password on his or her mailbox and that the password was entered correctly. Passwords are case sensitive.
Action: Make sure the user has access to GroupWise WebAccess. See Controlling User Access to Mailboxes in WebAccess in the GroupWise 7 Administration Guide.
Action: Make sure the WebAccess Agent has access to the user’s post office. See Managing Access to Post Offices in WebAccess in the GroupWise 7 Administration Guide.