No Internet Connectivity from the Target Server

Problem: During installation, the Internet Agent Installation program was not able to connect to the Internet. You can fix the problem after the Internet Agent has been installed.
Possible Cause: The server where you installed the Internet Agent is not yet configured for TCP/IP.
Action: On a NetWare server:

  1. Load INETCFG.

  2. In the Internetworking Configuration box, select Protocols, then select TCP/IP.

  3. Select Enabled.

  4. Exit INETCFG.

  5. Restart the server.

Refer to the NetWare documentation at the Novell Documentation Web site for more information about configuring TCP/IP on NetWare.

Action: On a Windows server:

NOTE:Steps may vary, depending on your version of Windows.

  1. Right-click My Network Places, click Properties, then double-click Local Area Connection.

  2. Check the list for Internet Protocol (TCP/IP).

  3. If TCP/IP is not in the list, click Add, then follow the instructions for installing TCP/IP.

    or

    If TCP/IP is listed, select it, then check the existing configuration information for accuracy.

  4. Click OK to save any changes you have made.

  5. Restart the server.

Refer to your Windows documentation for more information about installing TCP/IP on Windows.

Possible Cause: The server where you installed the Internet Agent cannot communicate with the Internet because the default router is not properly configured.
Action: On a NetWare server, if you are configuring TCP/IP in the autoexec.ncf file, add gateway=router_ip_address to the BIND statement.

If you are using INETCFG to configure TCP/IP:

  1. Load INETCFG.

  2. In the Internetworking Configuration box, select Protocols.

  3. In the Protocol Configuration box, select TCP/IP.

  4. In the TCP/IP Protocol Configuration box:

    1. Enable Static Routing.

    2. Select Static Routing Table.

    3. Press Enter.

  5. In the TCP/IP Static Routes box, press Insert to add a new static route.

  6. In the Static Route Configuration box:

    1. Press Enter in the Route Type field to display a list of route types.

    2. Select Default Route.

    3. Select Next Hop Router on Route, then press Enter to edit the field.

    4. Type the IP address of the default router, then press Enter.

    5. Press Esc twice.

  7. Select Yes, then press Enter to update the INETCFG database.

  8. Press Esc until prompted to exit INETCFG.

  9. Select Yes, then press Enter.

  10. Restart the server to put the new default router into effect.

Refer to the NetWare documentation at the Novell Documentation Web site for more information about using INETCFG.

Action: On a Windows server:

NOTE:Steps may vary, depending on your version of Windows.

  1. Right-click My Network Places, click Properties, then double-click Local Area Connection.

  2. Select Internet Protocol (TCP/IP), then click Properties.

  3. In the Default Gateway field, specify the IP address of the default router on your network.

  4. Click OK.

  5. Restart the server to put the new default gateway information into effect.

Refer to your Windows documentation for more information about setting up a default router on Windows.

Possible Cause: A firewall is blocking SMTP traffic.
Action: Configure the firewall to allow outbound messages to pass if the source IP address is the IP address of the server where you installed the Internet Agent. Also configure the firewall to allow inbound messages to pass if the destination IP address is the IP address of the server where you installed the Internet Agent. In both cases, the required port number is 25.
Action: As needed, configure the firewall to accept the following additional types of traffic: POP3 (port 110), IMAP4 (port 143), or LDAP (port 389).
Possible Cause: You are using a dial-up connection to the Internet and it is not configured to dial on demand.
Action: Refer to the documentation accompanying the dial-up router or contact the router software vendor.