User Is Notified of a New Message But the Message Isn’t Received

Problem: A Windows user receives notification that a new GroupWise message has arrived but the message does not appear in the user’s mailbox.
Possible Cause: The message might have been retracted by the sender before the recipient could open it.
Action: None.
Possible Cause: The message might have had a rule or filter applied to it.
Action: Have the user check for unwanted rules or filters in the GroupWise Windows client. See Creating Rules and Filtering Items in Managing Your Mailbox in the GroupWise 7 Windows Client User Guide.
Possible Cause: Message transfer has been interrupted at some point between sender and recipients.
Action: For additional strategies, see Strategies for Message Delivery Problems.