Message Has Undeliverable
Status between Post Offices
Problem:
A user sends a message to a recipient in a different post
office, and the message comes back with a status of Undeliverable.
Explanation:
A status of Undeliverable indicates either that the user to
whom the message is addressed does not exist in the post office,
or that the post office does not exist in the domain.
Possible Cause:
The sender manually typed the recipient’s address,
rather than selecting it in the GroupWise Address Book, and typed
it incorrectly.
Action:
Have the sender select the recipient in the GroupWise Address
Book so the address is provided automatically, then resend the message.
Possible Cause:
If the sender is selecting a group from the GroupWise Address
Book, rather than an individual recipient, the group could be out
of date if the recipient’s user ID or post office has changed.
Action:
Re-create the group by selecting each individual user from
the Address Book to make sure current user IDs and post offices
are included in the group.
Possible Cause:
If the recipient is a new user, the sender might have sent
the message before the recipient was actually created in the post
office.
Action:
Verify the existence of the user in the post office before
the sender tries to send the message again.
Possible Cause:
The recipient’s mailbox might be damaged so the message
cannot be delivered.