Message Has
Undeliverable Status in the Local Post Office
Problem:
A user sends a message to another user in the same post office,
and the message comes back with a status of Undeliverable.
Explanation:
A status of Undeliverable indicates the user to whom the message
is addressed does not exist in the post office.
Possible Cause:
The sender manually typed the recipient’s address,
rather than selecting it in the GroupWise® Address Book,
and typed it incorrectly.
Action:
Have the sender select the recipient in the GroupWise Address
Book so the address is provided automatically, then resend the message.
Possible Cause:
If the sender is selecting a group, rather than an individual
recipient, from the GroupWise Address Book, the group could be out
of date if the recipient’s user ID has changed.
Action:
Re-create the group by selecting each individual user from
the Address Book to make sure current user IDs are included in the
group.
Possible Cause:
If the recipient is a new user, the sender might have sent
the message before the recipient was actually created in the post
office.
Action:
Verify the existence of the user in the post office before
the sender tries to send the message again.
Possible Cause:
The recipient’s mailbox might be damaged so the message
cannot be delivered.