Problem: You cannot establish a connection from GroupWise® Remote to your master GroupWise system.

Action: Use the Remote Connection Log to display connection information and to troubleshoot connection problems. This log includes information about connection time, error messages, and so forth.

GroupWise uses three files to log the connection information. These files are remote1.log, remote2.log, and remote3.log. GroupWise uses the next log file each time you run GroupWise Remote against your Remote mailbox.

If you want to save the transmission information, select the information you want to save, right-click the connection log, then click Copy. You can save this information in a text file.