MTA Configuration Status Isn’t Open

Problem: At the MTA agent console, the Configuration Status box displays the connection status as something other than Open.
Action: If the configuration status is Closed, the MTA cannot access the database in the domain or post office. Make sure the server where the closed location resides is not down. Make sure the MTA can access the server.

NetWare:

Verify the settings of the /dn or /user and /password startup switches for the server where the closed location resides.

Windows:

Verify the UNC path or drive mapping to the closed location.
Action: If the connection status is Suspended, resume the MTA. See Suspending/Resuming MTA Processing for a Location in Message Transfer Agent in the GroupWise 7 Administration Guide.
Action: If the connection status is Open Pending, post offices in the domain are in the process of opening and the MTA is clearing its holding queues. After this is accomplished, the MTA begins processing current messages and the status changes to Open. No action is necessary.