Users Don’t Appear in the Address Book or Appear Multiple Times

Problem: Valid GroupWise users are missing from the Address Book or are listed more than once.
Possible Cause: The user’s visibility has been set so the user is not visible to other users even though the user exists.
Action: Use ConsoleOne to check the users’ visibility. See Controlling Object Visibility in System in the GroupWise 7 Administration Guide.
Possible Cause: User information in the local post office is not synchronized with the rest of the GroupWise system.
Action: Use ConsoleOne to synchronize the users’ information. See Synchronizing Individual Users or Resources in Databases in the GroupWise 7 Administration Guide.