User Can’t Access Archived Messages

Explanation: The user has archived GroupWise messages onto the hard disk of his or her computer. Later, the user cannot access the archived messages.
Possible Cause: The user doesn’t have an archive path set or has an invalid archive path set.
Action: Verify that the archive path specified under File Location in the GroupWise client is valid. See Archiving the Items in Your Mailbox in Managing Your Mailbox in the GroupWise 7 Windows Client User Guide or Archiving the Items in Your Mailbox in Managing Your Mailbox in the GroupWise 7 Cross-Platform Client User Guide.
Possible Cause: The user’s archive is damaged.
Action: The GroupWise client automatically fixes most problems it detects with archive databases each time it starts. In addition, you can run GWCheck to fix more difficult problems the client can’t handle. See GroupWise Check in Standalone Database Maintenance Programs in the GroupWise 7 Administration Guide.
Possible Cause: The user is using the GroupWise WebAccess client, which does not currently allow you to access your archive.
Action: Use the Windows client or the Cross-Platform client when you need to access your archive.