Novell Doc: Identity Manager Roles Based Provisioning Module 3.6.1 User Application: User Guide

12.4 Managing Your Team’s Requests

The Team Requests action allows team managers and the Provisioning Application Administrator to view the status and history of resource requests and can retract resource requests.

NOTE:The Team Requests action does not display role or attestation requests. To see the status of a role request, you need to use the View Request Status action on the Roles tab. To see the status of an attestation request, you need to use the View Attestation Request Status action on the Compliance tab.

Click Team Requests in the My Team’s Work group of actions.
Click Select a team to select a team for which you have been designated as a team manager.

If you are a Provisioning Application Administrator, you do not see the Select a team box.

The Provisioning Application Administrator cannot filter the list of team requests by container or group. The administrator must select team members individually.
Click Continue.

The Request Team Resources page prompts you to select a Team Member, a Type of Request (a category), and a Request Date filter.
Click a Team Member name to select it.

Depending on how the team was defined, you might see an Object Selector icon beside the Team Member selection box, instead of a list of team members. In this case, click the icon to open the Object Lookup window. Specify search criteria for the team member, click Search, and select the team member.
After you select a team member, you can select the Type of Request (category) and a Request Date filter. Click Continue.

The Team Requests page lists:
- Each requested resource
- Who is to receive it
- Who requested it
- Status of the request
The team requests are displayed. The list of requests includes only those requests available to the team.
To view the details of a request, click the request name in the list.

The Request Detail page displays details such as
- Name of resource
- Recipient of resource
- Status of activities supporting the request
- Who requested the resource
- When the request was made
- Comments
To view comment history for the request, click View Comment and Flow History.

A pop-up window lets you see user and system comments. The order in which comments appear is determined by the time stamp associated with each comment. Comments entered first are displayed first. For parallel approval flows, the order of activities being processed concurrently can be unpredictable.
1. To display user comments, click Show User Comments.
  
  User comments include the following kinds of information:
  - The date and time when each comment was added.
  - The name of the activity to which each comment applies. The list of activities displayed includes user and provisioning activities that have been processed or are currently being processed.
  - The name of the user who made the comment. If the comment is generated by the workflow system, the name of the application (for example, IDMProv) is the user name. Comments generated by the workflow system are localized automatically.
  - The comment text, which includes the name of the user who is the current assignee for each activity.
  The workflow designer can disable the generation of user comments for a workflow. For more information, see the Identity Manager User Application: Design Guide.
2. To display system comments, click Show System Comments.
  
  System comments include the following kinds of information:
  - The date and time when each comment was added.
  - The name of the activity to which each comment applies. When you display system comments, all activities in the workflow are listed. The list of activities includes those that have been processed or are currently being processed.
  - The name of the user who made the comment. If the comment is generated by the workflow system, the name of the application (for example, IDMProv) is the user name. Comments generated by the workflow system are localized automatically.
  - The comment text, which indicates what action was taken for the activity.
  System comments are intended primarily for debugging purposes. Most business users do not need to look at the system comments for a workflow.
3. To scroll through a long list of comments, click the arrows at the bottom of the screen. For example, to scroll to the next page, click the Next arrow.
4. Click Close to close the window.
To retract the request, click Retract on the Request Detail page. Retract is enabled for running processes. In processes that are no longer running, Retract is disabled.

The Retract button is not displayed unless team managers have been given permission to retract requests in the team request rights.