20.6 Checking the Status of Your Attestation Requests

The View Attestation Request Status action lets you see the status of your attestation requests. In addition, it gives you the option to see the detailed status for each workflow process started for a request and optionally retract one or more running processes.

The View Attestation Request Status action shows all attestation requests, including those that are initializing, running, completed, or in error.

The User Application does not place any restrictions on what the Compliance Module Administrator and Attestation Manager can see on the View Attestation Request Status page. Both of these roles permit access to status information about all attestation requests.

To look at your attestation requests:

  1. Click View Attestation Request Status in the list of Attestation Requests actions.

    The User Application displays the current status of all attestation requests.

    The columns in the attestation request list are described below:

    • The Display Label column provides the name of the attestation process specified for the request. You can see the detailed status information for the request by clicking on the process display name.

    • The Requested By column identifies the user who made the request.

    • The Attestation Type column indicates what the type of attestation process this is. The type determines what kinds of information the process is intended to certify, as follows:

      Attestation Type

      Description

      User Profile

      Indicates that this process is intended to ensure the accuracy of user profile information. To initiate this type of process, a Compliance Module Administrator or Attestation Manager needs to use the Request User Profile Attestation Process action.

      SoD Violation

      Indicates that this process is intended to ensure the accuracy of separation of duties violations and exceptions. To initiate this type of process, a Compliance Module Administrator or Attestation Manager needs to use the Request SoD Violation Attestation Process action.

      Role Assignment

      Indicates that this process is intended to ensure that users have the correct access to resources, information, or systems by verifying that each selected role has the correct user assignments. To initiate this type of process, the Compliance Module Administrator or Attestation Manager needs to use the Request Role Assignment Attestation Process action.

      User Assignment

      Indicates that this process is intended to ensure that users have the correct access to resources, information, or systems by verifying that each selected user has the correct role assignments. To initiate this type of process, the Compliance Module Administrator or Attestation Manager needs to use the Request User Assignment Attestation Process action.

    • The Status column shows the status for the request as well as an icon that provides a visual indicator for the status. You can select the status from the Status dropdown and click Filter to narrow the results when searching for requests with a particular status:

      Status

      Description

      Initializing

      Indicates that this is a new request that has just been started.

      Running

      Indicates that the request is still in process.

      Completed

      Indicates that the all attesters have responded (or the individual processes have been retracted by a Compliance Module Administrator or Attestation Manager) and the request has finished processing.

      Error

      Indicates that an error occurred during the course of processing.

      The precise error message for the error is written to the trace or audit log, if either is active. If an error occurs, check your trace or audit log to see if the error message indicates a serious problem that must be fixed.

    • The Request Date column shows the date when the request was made.

    • The Deadline column shows the date by which all of the processes associated with this request must be completed. If the column is blank, the request has no deadline.

  2. You can filter the list of requests, as follows:

    1. To view only those requests that start with a particular string of characters, see Filtering Data for information about what to type in the Display Label box.

    2. To view only those requests that have a particular type, select the type in the Attestation Type dropdown.

    3. To view those role requests that have a particular status, select the status in the Status drop-down list.

      Status

      Description

      All

      Includes all requests.

      Initializing

      Includes requests that have just started.

      Running

      Includes requests that have been started and are currently being processed.

      Completed

      Includes requests for which all attesters have responded (or the individual processes have been retracted by a Compliance Module Administrator or Attestation Manager) and processing has completed.

      Error

      Includes requests that have resulted in errors.

    4. To apply the filter criteria you’ve specified to the display, click Filter.

    5. To clear the currently specified filter criteria, click Reset.

  3. To search by the confirmation number that was generated when the request was first submitted, type the number in the Confirmation Number field, and click Search.

  4. To set the maximum number of requests displayed on each page, select a number in the Maximum rows per page drop-down list.

  5. To sort the list of requests, click on the column heading that contains the data you want to sort.

  6. To see the details for a particular request, click on the name in the Display Label column and scroll down until you see the Request Details group box.

    NOTE:If the status is Initializing, the Display Label is not clickable, because you are not able to view the details of an initializing request.

    In addition to showing information already displayed in the summary, the Request Details group box shows status information for all processes related to the request.

    • The Number of Related Processes section gives the total number of processes, as well as the number of running, completed, and terminated processes.

    • The Attestation Results section provides data on how the attesters responded:

      Data

      Description

      ‘Yes’ Responses

      Provides the total number of attesters who gave an affirmative answer to the attestation question.

      NOTE:The default text for an affirmative answer is Yes. However, this text can be modified. If the text is modified, the field label changes accordingly.

      ‘No’ Responses

      Provides the total number of attesters who gave a negative answer to the attestation question.

      NOTE:The default text for a negative answer is No. However, this text can be modified. If the text is modified, the field label changes accordingly.

      No Action Taken

      Provides the total number of attesters who have not yet responded to the attestation process. The No Action Taken total also includes each attester who never responded and the process completed because it timed out, or was retracted by a Compliance Module Administrator or Attestation Manager.

    1. To view details for a particular attestation form, click View Attestation Form Details.

      The form details for an attestation process show the kind of information the attesters are expected to review. The form details vary depending on whether the attestation type is User Profile, SoD Violations, or Role Assignment.

      To hide the form details, click Attestation Form Details at the top of the form details group box.

      For information on the form details that attesters must review when they claim a workflow task, see Section 10.2.3, Claiming a Task.

    2. You can filter the list of processes, as follows:

      1. To view only those processes that have a particular result, select the result in the Attestation Result dropdown.

        Result

        Description

        All

        Includes all processes.

        Yes

        Includes only those processes for which the attester responded affirmatively.

        No

        Includes only those processes for which the attester responded negatively.

        Unknown

        Includes only those processes for which no action was taken. The Unknown filter also includes each process for which an attester never responded and the process completed because it timed out, or was retracted by a Compliance Module Administrator or Attestation Manager.

      2. To view those processes that have a particular status, select the status in the Process Status drop-down list.

        Status

        Description

        All

        Includes all processes.

        Running

        Includes processes that have been started and are currently being processed.

        Terminated

        Includes processes that have been retracted or terminated.

        Completed

        Includes processes for which the attester has responded or the process completed because it timed out.

      3. To apply the filter criteria you’ve specified to the display, click Filter.

      4. To clear the currently specified filter criteria, click Reset.

    3. To set the maximum number of processes displayed on each page, select a number in the Maximum rows per page drop-down list.

    4. To check the status for a particular attester, look at the Process Status column for the attester.

      The Process Status field shows the status for the process, along with the status icon. The icon provides a convenient way to see the status at a glance. The table below describes the status codes:

      Status

      Description

      Running

      The process has been started and is currently being processed.

      Terminated

      The process has been retracted on the View Attestation Request Status page, or terminated within iManager.

      Completed

      All attesters have responded and processing has completed for each workflow process assigned to an attester.

      The Completed status includes processes for which the attester has responded, as well as processes that completed because they timed out.

    5. To retract one or more processes, select the attesters and click Retract Selected Processes. If you want to retract all processes, click All. To clear your selection, click None.

      The Retract Selected Processes checkbox is disabled if the process has been completed or terminated. The Retract Selected Processes button does not appear if the high-level request status is Completed or Error.