13.4 Specifying Your Team’s Availability

The Team Availability action allows you to specify the resource requests your team members are not available to work on. During the time period when you or your team members are not available, any resource requests of that type are forwarded to the delegate’s queue.

You can specify availability for each resource request individually or globally. You can only specify the availability for users who have delegates already assigned.

  1. Click Team Availability in the My Team’s Settings group of actions.

  2. Click Select a team to select a team for which you have been designated as a team manager.

    Team Availability page

    The list of teams includes teams for which team managers are permitted to define availability (specified in the team definition), as well as teams for which the ability to define availability has been disabled. If the team definition does not permit team managers to define availability, the manager can still view availability settings defined for the team members by the administrator or by a manager of another team to which these users belong. However, the team manager cannot edit or delete these settings, view details for these settings, or create new availability assignments.

    If you are a Provisioning Application Administrator, you do not see the Select a team box.

  3. Click Continue.

  4. Click a Team Member name to select it, and click Continue.

    Depending on how the team was defined, you might see an Object Selector icon Object Selector icon beside the Team Member selection box, instead of a list of team members. In this case, click the icon to open the Object Lookup window. Specify search criteria for the team member, click Search, and select the team member.

    Team Availability page

    The availability settings for the selected team member, if any, are displayed.

  5. To see details about a particular resource associated with an availability assignment, click the name of the resource:

    Resource name link

    The page then displays a pop-up window that provides information about the delegate assignment:

    Delegate Assignment details

    This information is particularly helpful in situations where the same resource name appears more than once in the availability settings list.

  6. Click New.

    The New button is enabled only for those teams for which team managers are permitted to define availability settings for team members.

  7. Specify the status by selecting one of the options in the Change Status drop-down list:

    Status

    Description

    Available for ALL Requests

    This is the default status. It indicates that the team member is globally available. When this status is in effect, requests assigned to the team member are not delegated, even if there are delegates assigned.

    NOTE:If you change the status and then change it back to Available for ALL Requests, any Selectively Available settings previously defined are removed.

    NOT Available for ANY Requests

    Specifies that the team member is not available for any resource requests currently in the system. (This is also known as globally unavailable.)

    Choosing this status indicates that the team member is unavailable for each existing delegate assignment and changes the current status to Not Available for Specified Requests.

    Assignments are effective immediately and last until the delegate assignment expires.

    NOTE:This setting does not affect availability for new assignments created after this point.

    NOT Available for Specified Requests

    When you select this option, you are prompted to specify the team member’s availability. (This is the same as clicking the New button.) You’ll be prompted to specify:

    • The types of requests the team member is not available for.

    • The time period when the team member is unavailable.

    During the time period when the team member is unavailable for a particular request, the user delegated to act on that request can work on it.

  8. Specify the time period when the team member is unavailable:

    1. Specify when the time period begins by typing the start date and time in the Unavailable From box, or by clicking the calendar and selecting the date and time.

      Calendar control

    2. Specify when the time period ends by clicking one of the following:

      Button

      Description

      No Expiration

      Indicates that this unavailability setting does not expire.

      Specify Duration

      Lets you specify the time period in weeks, days, or hours.

      Specify End Date

      Lets you specify the end date and time. You can type the date and time, or click the calendar and select the date and time from the calendar.

  9. Specify whether you want to send e-mail notifications to other users by filling in these fields:

    Field

    Description

    Notify other users of these changes

    Indicates whether you want to send an e-mail message to notify one or more users of this availability assignment.

    Addressee

    Specifies which users should receive e-mail notifications:

    Selective: Allows you to send e-mail notifications to any users you select, including users who are not on the team.

  10. Select one or more requests in the Types of Requests list box, then click Add.

    On this page, you select the types of requests that the team member does not accept during the unavailable period. This has the effect of delegating these requests to other users.

    Each request you add is included in the Declined for the Specified Period list box.

    If you add multiple requests for this time period, each request is treated as an individual object that can be edited separately.

  11. To indicate that this availability setting applies to all request types, click All Request Types instead of selecting the request types individually.

    All Request Types check box

    The All Request Types check box is only available when the type of request for the delegate assignment is set to All.

  12. To remove a request from the list, click Remove.

  13. Click Submit to save your changes.