17.9 Recovering Passphrases
In order for the iFolder administrator to recover a user's passphrase, either the policy must have been set to Enforced or the user must have enabled passphrase recovery the first time he or she has logged in with the iFolder client.
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If you have not already done so, set up your security passphrase.
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If you are not logged in, go to the iFolder Management Console, click Global Settings, enter your administrator username and password, then click login. For details, see Logging In to the iFolder Management Console.
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To recover a user's passphrase, go to the User Management section of the iFolder Management Console.
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Search for the appropriate user, then click the username.
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Scroll down to the bottom of the list, then click Recover.
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Enter your security passphrase, then click OK.
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When the passphrase appears, let the user know what it is.
You can view user settings by clicking the iFolder Management Console > User Management > {Search or Advanced Search} > User_ID.
Figure 17-7 User Management > {Search or Advanced Search} > User_ID > Recover iFolder User Passphrase
