FTP Connection Fails

Problem: NetDrive cannot connect to an FTP server.
Explanation: Connection errors are caused by different variables.
Action: Check the following:
  • Your username and password are correct. These are case sensitive.
  • Your Internet connection is still active.
  • Your URL is entered correctly.

    For anonymous logins, specify an e-mail address because many FTP servers require the e-mail address as the password.

    To specify an e-mail address: In the NetDrive Main Window, click File > Program Settings > General.

  • If the directory listing is empty for your FTP site, try flushing the directory cache.

    To do this: In the NetDrive Main Window, click File > Program Settings > Cache > Flush Directory Listing upon Each Connection.

    If the problem persists, change the server type from Auto Detect to the actual server type. To do this, click your FTP site in the NetDrive Main Window, then click > Advanced > Advanced > Host Type.