Reporting Issues


Install or Configuration Issues

While reporting install issues follow this procedure:

  1. Send the files sys:/ni/data/nioutput.txt and sys:/ni/data/response.ni in addition to the Install Logs mentioned in Logs, Screens and Tools.
  2. For license addition errors send the file sys:system\nlstrace.old.
  3. Also send any error message or error code displayed by Install.
  4. Get the schema information on the server using ICE as follows: ice -S LDAP -s <hostname> -p <port> -d <admin's LDAP DN> -w <password> -b cn=schema -c base -F "objectclass=*" -D LDIF -f schema.ldf.

    Send the schema.ldf file.

  5. Get the configuration information on the server using ICE as follows: ice -S LDAP -s <hostname> -p <port> -d <admin's LDAP DN> -w <password> -b "" -c sub -F "objectclass=*" -D LDIF -f objects.ldf

    Send us the objects.ldf file.

  6. Contents of logger screen if any Java exceptions are seen.


VPN client-to-site or site-to-site Connection Establishment Issues

While reporting connection establishment issues provide the following information:

  1. Output of VPN Console for options 7, 8, 9, 10 for client-to-site and site-to-site. For site-to-site please provide output of option 5 also.
  2. Output of logger screen after configuration changes or after VPN service restart.
  3. Output of IKE.LOG
  4. CSAudit logs


VPN Server ABEND

While reporting abends provide the following information

  1. Abend.log
  2. Core image if possible.
  3. Scenario when it happened
  4. IKE.LOG and logger.txt files.
  5. CSAudit logs.