6.5 Restoring a Failed Secondary Console

If a secondary console fails, you need to remove its configuration from the primary console before installing a new secondary console. As long as the failed console is part of the configuration, other Access Manager devices try to contact it.

  1. On the primary console, click Auditing > Troubleshooting.

  2. In the Other Known Device Manager Servers section, click the Remove button next to the secondary console that has failed.

  3. Remove traces of the secondary console from the configuration datastore:

    1. In the iManager menu bar, select View Objects.

    2. In the Tree view, select novell, and view the objects.

    3. Delete all objects that reference the failed secondary console.

      You should find the following types of objects:

      • SAS Service object with the hostname of the secondary console

      • An object that starts with the last octet of the IP address of the secondary console

      • DNS AG object with the hostname of the secondary console

      • DNS IP object with the hostname of the secondary console

      • SSL CertificateDNS with the hostname of the secondary console

      • SSL CertificateIP with the hostname of the secondary console

  4. Install a new secondary console. For installation instructions, see Installing Secondary Versions of the Administration Console in the Novell Access Manager 3.1 SP2 Setup Guide.