Novell Doc: NW 6.5 SP8: iPrint Manager Health Monitor Administration Guide - Interface, Current Status, and Latest Event Log Information

3.1 Interface, Current Status, and Latest Event Log Information

This table displays the different interfaces of the Print Manager.

Interface: Contains links to pages that display statistics to profiled time and errors for the indicated interfaces.

Current Status: Indicates the state of each interface for the last hour.

Table 3-1 Interface Color Indicators

Status	Description
Bad	Color: Red Running outside configured thresholds in a manner designated as an error.
Good	Color: Green Running within configured thresholds.
Not Monitored	Monitoring for the interface has been turned off or does not apply.
Warning	Color: Yellow Running outside configured thresholds in a manner designated as a warning.

Latest Event Log: Displays the last 20 events for the given interface.

3.1.1 Client Interface

Figure 3-2 Client Interface Page

Begin Refresh Rate

Use the Begin Refresh button to have the page refresh automatically at the indicated interval. To stop the page from being refreshed automatically, click the button again.

Latest Client Events

Displays the last 20 events for the given interface.

Currently Bound Clients

Displays statistics on clients currently bound to this Print Manager. Queues are listed first. Typically, most binds are transitory except for administrators that are using management tools.

Client Operations Statistics

Displays statistics regarding the operations that have occurred since the referenced time, typically in the last hour, since midnight, and since the Printer Agent was started.

Table 3-2 Client Operations

Statistic	Description
Total Operations	Total number of client operations that have occurred since the referenced time.
Operations That Used Excessive Time	Number of client operations that succeeded, but exceeded the configured threshold for maximum client operation time.
Operations That Failed	Number of client operations that failed.
Average Time Used	Average time used to perform operations of the selected type.
Max Time Used	Maximum time used to perform an operation of the selected type.
Lost Client Connections	Number of times the Print Manager attempts to respond to a request when the client is no longer communicating. Causes for the lost client connection include slow links or routers and a client machine being rebooted. This statistic can indicate when users are having difficulty printing. This displays only when you select Summary of All Operations.

Client Operation Information

Lists all of the client operations that might occur with the Print Manager. These operations become selectable if any operation of that type has occurred. The statistics at the top of this page apply to the currently selected field.

When an operation event occurs, the operation is changed to a link. When you click a link, the statistics for that operation for the last hour are displayed above the Client Operation Information and the operation is highlighted with the color Cyan. The following are all the colors that can be used.

Table 3-3 Operation Color Indicators

Color	Description
Cyan	Currently selected event operation
Magenta	Currently selected event operation with an event worthy of notice
Yellow	Event worthy of notice has occurred

3.1.2 Gateway Interface

Figure 3-3 Gateway Interface Page

Begin Refresh Rate

Use the Begin Refresh button to have the page refresh automatically at the indicated interval. To stop the page from being refreshed automatically, click the button again.

Latest Client Events

Displays the last 20 events for the given interface.

Gateway Operations

Displays statistics regarding the operations that have occurred since the referenced time, typically the last hour, since midnight, and since the Printer Agent was started.

Table 3-4 Gateway Operations

Statistic	Description
Total Operations	Total number of operations that have occurred since the referenced time.
Operations That Used Excessive Time	Number of operations that succeeded, but exceeded the configured threshold for maximum client operation time.
Operations That Failed	Number of operations that failed.

3.1.3 Broker Interface

Figure 3-4 Broker Interface Page

Begin Refresh Rate

Use the Begin Refresh button to have the page refresh automatically at the indicated interval. To stop the page from being refreshed automatically, click the button again.

Latest Broker Events

Displays the last 20 events for the given interface.

Brokered Services Reconnect Status

Lists the reconnect status for each brokered service.

Table 3-5 Brokered Service Status

Status	Description
Active	Attempting to reconnect to the indicated service.
Suspended	No Reconnect is currently required.

Service Registry Service

Displays the broker currently being used by the Service Registry Service. Green indicates the service is up and running. Red indicates that the service is not.

Lost Connection Count Statistics

Show how many times the Print Manager has lost connection to each of the indicated servers.

Event Notification Service

Displays the number of events that have been reported by the Print Manager.

Printer Agent’s Event Notification and Resource Management Information

Displays the broker currently being used by the Event Notification Service and Resource Management Service for each of the associated Printer Agents.

Table 3-6 Broker Status Color Indicators

Color	Status Message	Description
Red	none	No server with the service was found.
Yellow	Shut Down	The Printer Agent is shut down and no communication with the service is required.
Yellow	Server_Name	A service on Server_Name is being used, but is not the preferred server.
Green	none	The service on the preferred server is being used.

You can set the preferred server that the service is suppose to use in iManager. See Managing the Broker in the iPrint Administration Guide.

3.1.4 Queue Interface

Use the Queue interface to view information when you Print Services is servicing a legacy queue.

Figure 3-5 Queue Interface Page

Begin Refresh Rate

Use the Begin Refresh button to have the page refresh automatically at the indicated interval. To stop the page from being refreshed automatically, click the button again.

Latest Queue Events

Displays the last 20 events for the given interface.

Queue Reconnect Process

Displays the status of the queue reconnect process.

Status	Color	Description
Active	Yellow or Red	No service. Attempting to reconnect to the indicated service.
Suspended	Green	Service acquired. No reconnect is currently required.

Operations

Statistic	Description
Jobs Received from Queues	Displays the number of jobs received from queues since the referenced time.
Queue Polling Loop Used Excessive Time	Displays the number of times the queue polling loop exceeded the configured threshold time for polling all queues.

Queue Information

The following sections explain the various queue information fields:

Queue Name: Links to the queue’s NDS information page. Access to this link is restricted to managers of this Print Manager object.

Status: Displays the queue’s status.

Status	Description
Attaching	The file server is verifying the Print Manager’s rights to service the queue.
Being Serviced	Everything is okay; the queue is being polled.
Failed to Attach	The file server did not allow the Print Manager to service the queue. Verify that the Print Manager has rights to the queue.
Reconnecting	The Print Manager is re-establishing its connection to the file server that contains the queue.

On File Server: Displays the name of the file server where the queue resides.

Connection Number: Displays the Print Manager’s connection number on the given file server.

Seconds Since Last Polled: Displays the number of seconds since the Print Manager last polled the given queue for a print job.

Printer Agent: Links to the Printer Agent Information page.

3.1.5 NDS Interface

Figure 3-6 NDS Interface Page

Begin Refresh Rate

Use the Begin Refresh button to have the page refresh automatically at the indicated interval. To stop the page from being refreshed automatically, click the button again.

Latest NDS Events

Displays the last 20 events for the given interface.

Operations

Table 3-7 NDS Operations

Statistic	Description
Total Operations	Total number of client operations that have occurred since the referenced time.
Operations That Used Excessive Time	Number of client operations that succeeded, but exceeded the configured threshold for maximum client operation time.
Operations That Failed	Number of client operations that failed.
Average Time Used	Average time used to perform NDS operations to the selected server.
Maximum Time Used	Maximum time used to perform NDS operations to the selected server.

File Server Containing Replica

The statistics on this page apply to the currently selected replica in the list. The links are explained in the following table.

Table 3-8 NDS Replica Information

Options	Description
Summary of All File Servers Accessed	Statistics for all monitored NDS operations.
Undetermined	Any operation where the Print Manager cannot determine which replica was accessed.
File_Server_List	The first 15 file servers accessed by the Print Manager for NDS information within the last hour. Any server highlighted in yellow indicates that there has been a recent problem while processing an NDS operation to that server.

Clicking the link displays operations associated with that file server’s replica. The following colors are used.

Table 3-9 Operation Color Indicators

Color	Description
Cyan	Currently selected event operation.
Magenta	Currently selected event operation with an event worthy of notice.
Yellow	An event worthy of notice has occurred.

Last Access of Replica

If a file server has been selected under File Server Containing Replica, this displays the date and time that the Print Manager last accessed a replica on that file server.

Lost Connection Count

Displays the number of times the Print Manager eDirectory™.

3.1.6 NDPS Manager Internal

Figure 3-7 Print Manager Internal Page

Database Backup and File Size Information

Displays general information about the Print Manager’s database. The index file and the data file together comprise the Print Manager’s database. The index should be roughly one-tenth the size of the Database Data File Size.

A large index file is indicative that a large number of database objects have been deleted. While this does not affect performance, you can resynchronize the database to update the index file size, if necessary.

Database Lock Operations

The Print Manager uses locks when accessing objects in its database. If the lock for an object cannot be acquired, the object cannot be accessed and that database operation fails. Database Lock Operations displays how many object lock operations have been attempted and how many have failed for the specified time.

Database Information

Displays statistics on the performance of the Print Manager’s database. Excessive time is defined as 10 seconds. The Average Access Time should be 0 (zero).

Statistics for the Max Access Time is expected, and most entries are associated with file system backups.

Examine Database

Links to a page that gives details about the database objects.

Thread Pool Information

The Print Manager has a thread pool that it uses to process a variety of tasks. This table displays some statistics to monitor the performance and load on this thread pool.

Statistic	Description
Total Tasks Processed	Total number of tasks that have been processed by the thread pool since the referenced time.
Max Number of Queued Requests	Maximum number of request that were queued up (waiting) to be processed.
Max Request Queue Time	Longest time that a task waited to be processed.
Max Number of Threads	The Print Manager has the ability to create and to destroy threads for the thread pool as needed. The minimum number of threads in the thread pool is two. Max Number of Threads displays the maximum number of threads that were needed to process tasks. If this number consistently exceeds five, you should monitor the print system’s performance and determine if you need an additional Print Manager.