5.6 Troubleshooting Print Manager Health Issues

If the Print Manager Health Monitor shows that the NDPS Manager is suspect (yellow) or in an error (red) state, click Advanced NDPS Manager Information. Use the following flow chart and the color coding in the Health Monitor to determine where the Print Manager health issues exist and resolve those issues.

Figure 5-7 Flowchart to Troubleshoot Print Manager Issues

5.6.1 Check Advanced NDPS Manager Information

Click Advanced NDPS Manager Information to display the Print Manager summary page.

5.6.2 Check for Problem Interfaces

Review the current status of the interfaces. If an interface has entered an error state, select the interface and determine what operations have caused it to enter the error state.

  1. Any parameters highlighted? If yes, click and determine what statistics are irregular.

  2. Check latest events for an Unknown Object error, which indicates the Printer object does not exist.

  3. Check excessive time needed for events.

The key interfaces to check are the Client and NDS® interfaces. Check these to see which operations are being done and which operations are using excessive time. You can check the latest event log for more information on the events that have transpired. If you have secure printing turned on, the Print Manager must communicate with eDirectory™ to obtain the effective rights for a user submitting a print job to a specific printer. If NDS is not healthy, some operations fail or use excessive time.

You should also look at the NDPS Manager Internal information for operations that might be affecting the Print Manager database.