6.1 Example 1: No Printer Output

Thomas reports that he is printing to Printer5, but nothing is coming out of the printer.

  1. In Novell® Remote Manager, open the NDPS Manager Health Monitor and locate Printer5 in the list.

    Print Manager Health Monitor Summary Page

  2. Check the state of the Print Manager, which is listed at the bottom of the of the page.

    In this example, the Print Manager is not showing any errors.

  3. Click the Printer Agent name and review the printers messages and status details.

    Printer Agent Summary Page

    There is a printer console message that the printer needs black toner.

  4. Install black toner on the printer.

    Thomas is now able to print again.