C.3 Determining Your Platform When Problem Affects Only One Workstation

Figure C-3 Determining Workstation Problems Flowchart

C.3.1 Are queues being serviced by an iPrint printer? (C1)

Clients running on DOS, Macintosh, OS/2, and UNIX platforms are either queue-based, meaning that they print to network printers by redirecting jobs to a queue, or set up for LPR printing. You need to determine whether the network printer is being serviced by a queue-based print server (such as pserver.nlm) or if iPrint is redirecting jobs through a Printer Agent.

C.3.2 All queue-based printing (C2)

If clients are submitting jobs to a queue that is being serviced by a print server, then the printing environment is all queue-based. For more information, see Troubleshooting General Printing Problems in NetWare 5.1 Queue-Based Print Services.

C.3.3 Queue-iPrint integration (C2)

The clients are unaware of iPrint and are unable to submit jobs to Printer Agents directly. The clients must therefore send jobs to a print queue. A Printer Agent can be configured to emulate a print server and service jobs from the queue to a printer. See Supporting Queue-Based Client Workstations for more information. Then go to Section C.7, Printing Problems Affecting All Users.

C.3.4 Look in Novell iManager for Printer objects (C4)

Load Novell iManager and look to see if any Printer objects are defined.

  • If no Printer objects are defined, there should be a Print Server object. Check the configuration of the print server to if the queue is configured to be serviced by it.

  • If there are objects defined, look at the Printer objects to see if they are configured to emulate a print server and service jobs from a queue.