Troubleshooting FTP Problems

Refer to the following table for troubleshooting tips that might help if your users encounter FTP errors when trying to access or modify their files on an FTP server:

Table 1.

Problem	Explanation	Solution
Can't connect to your FTP server	Connection errors are caused by different variables.	Check the following: Username and password are correct (these are case sensitive) Your Internet connection is still active. Your URL is entered correctly. For anonymous logins, specify an e-mail address because many FTP servers require the e-mail address as the password. To specify an e-mail address, in the NetDrive Main Window click File > Program Settings > General. If the directory listing is empty for your FTP site, try flushing the directory cache. To do this, in the NetDrive Main Window click File > Program Settings > Cache > Flush Directory Listing upon Each Connection. If the problem persists, change the server type from Auto Detect to the actual server type. To do this, click your FTP site in the NetDrive Main Window and then click > Advanced > Advanced > Host Type.
Can't map a network drive	You need to remove a statement in your CONFIG.SYS file.	(Windows servers only) Remove the lastdrive=g statement in your FTP server's CONFIG.SYS file and then restart your server.
You get a TCP/IP connection error	ZoneAlarm is not disabled.	Make sure the security level on ZoneAlarm is set to medium or diabled completely. For more information, see Modifying Files
Can't create files using Microsoft Word	Your FTP server might not support filenames that have a tilde (~). You need to configure NetDrive to remove or replace tildes when connecting to your FTP Web server.	To configure NetDrive: Click your FTP site in the NetDrive Main Window and then click Advanced > File Names.
Can't create a directory in Windows Explorer	Your FTP server might not support spaces in filenames.	Make sure your directory names have no spaces in them.
Can't copy a file from an FTP mapped drive		Check the Drive Monitor Log window for FTP/HTTP status responses.
Can't find a file on your NetWare 6 FTP server	Your directory cache might not be flushed.	To flush your directory cache, in the NetDrive Main Window click File > Program Settings > Cache > Flush Directory Listing upon Each Connection.
Can't rename your files	Your FTP server might not support this functionality.