To help Novell Technical Support diagnose your cluster problems, some or all of the following information might be requested:
Cluster statistics. A report created by the cluster statistics gathering tool.
Cluster configuration. An HTML report created by the > > option in the Clusters plug-in to iManager.
SAN configuration:
Host bus adapter, hub or switch type
Device driver name and revision
Storage controller type
Storage controller firmware revision
SBD configuration - Single or mirrored partition?
LAN configuration:
Network interface card, hub, or switch type
Device driver name and revision
Dedicated heartbeat or shared public LAN?
Server configuration:
Type, memory, and number of CPUs
Software revisions and patches
List of RPMs
/opt/novell/ncs/bin/ldncs file
LAN packet trace
Console log files
Abend log files
Server coredump files
Observable Coincidences? For example:
Are poison pills experienced at the same time of day as scheduled maintenance activities?
Are server inventory or health checks, virus scans, backups, or periodic eDirectory activity?