To edit an Incident:
Click Incident tab. Click Incidents > Display Incident View. Alternatively, you may click Display Incident View button on the Tool Bar. Incident View window displays with the list of incidents.
Right-click the incident you want to edit and select Modify.
Incident window displays. Edit the following information:
Title
State
Severity
Priority
Category
Responsible
Description
Resolution
Click Save.
NOTE: Save button gets active only if you modify any information in Incidents screen.