zeninfocollect (1)

Name

zeninfocollect - A utility that lets you gather information to help you resolve problems that might arise when using Novell ZENworks 10 Configuration Management or ZENworks 10 Asset Management.

Syntax

./zeninfocollect.py <options>

Description

By default, zeninfocollect gathers cache, server, client, configuration, hardware, and package data as well as log files. The information is packaged into a ZIP file on Windows and a tarball file on Linux, and placed in the location you specify.

By default, the zeninfocollect utility is not installed on any device.

To install the zeninfocollect utility on a Windows managed device:

  1. Copy the ZENworksInfocollect_Win.zip file from the ZENworks_Server\novell\zenworks\install\downloads\tools directory, or download the file from ZENworks Control Center (in the Common Tasks, click Download ZENworks Tools > Administrative Tools).

  2. Extract the ZENworksInfocollect_Win.zip file on the managed device.

  3. At the command prompt of the managed device, go to the directory where the .zip contents are extracted and run zeninfocollect.exe.

To install the zeninfocollect utility on a Linux managed device that has Python installed:

  1. Copy the ZENworksInfocollect_Linux.zip file from the ZENworks_Server/novell/zenworks/install/downloads/tools directory, or download the file from ZENworks Control Center (in the Common Tasks, click Download ZENworks Tools > Administrative Tools).

  2. Extract the ZENworksInfocollect_Linux.zip file on the managed device.

  3. At the command prompt of the managed device, go to directory where the .zip contents are extracted and run ./zeninfocollect.py.

Options

--output-dir

Specifies the directory for the output archive. If you do not specify a directory, the output is placed in user’s temporary directory %TEMP on a Windows managed device, and /tmp on a Linux managed device.

-h , --help

Display the help information.

-a , --no-cache

Do not collect cache data.

-c, --no-client

Do not collect client data.

-d, --no-hardware

Do not collect hardware data.

-l, --no-logs

Do not collect logs.

-o, --no-config

Do not collect configuration data.

-p, --no-packages

Do not collect package data. Package data includes all version information for packages in the ZENworks 10 Configuration Management package repository.

-s, --no-server

Do not collect server data.

Authors

Copyright 2005-2010, Novell, Inc. All rights reserved.