ZENworks 7 Asset Management Readme

Documentation version 7.0.23-SP1-060418
April 2006

Thank you for installing ZENworks® 7 Asset Management Support Pack 1 from Novell®. ZENworks 7 Asset Management Support Pack 1 is the update to ZENworks 7 Asset Management , and can also upgrade both of the products listed below:

• ZENworks Asset Management 3.3
• TS.Census License Compliance Suite 3.2

For detailed instructions on using ZENworks 7 Asset Management, please refer to the Evaluation Guide, Installation Guide and the User’s Guide (available from the \Docs folder on the CD or CD image) or consult the online help in the ZENworks Asset Management Manager and the Web Console.

For information about bug fixed in Support Pack 1, see TID 10097778 in the Novell Support Knowledgebase.

1.0 Readme Updates

This document was updated in the following sections on the dates indicated.

1.1 October 20, 2005

The section entitled 2.1.5 Upgraded Versions of Java and Tomcat was added to the 2.0 New Features and Enhancements section.

The section entitled 5.3 Upgrading Tomcat and Java was added to the 5.0 Installation Notes section.

1.2 What's New In Support Pack 1

This section summarizes the changes to ZENworks 7 Asset Management Support Pack 1. For information about bugs fixed in Support Pack 1, see TID 10097778 in the Novell Support Knowledgebase.

1.2.1 Enhancements to Asset Management

The following Asset Management enhancements have been added.

1.2.1.1 New Reseller Connector

A CompuCom reseller connector has been added. CompuCom now makes a report available (Software Compliance Report) that can be used to import purchase records directly into ZENworks Asset Management Software Compliance. The connector uses the standard ZENworks Asset Management purchase record import file format.

1.2.1.2 Windows Terminal Server Usage

Software usage can now be monitored and reported for applications run through Windows Terminal Server 2000 and 2003. These applications appear in existing application Usage reports. You can view Terminal Server usage activity by user, by machine, and by product. What you see depends on the context you use to view the usage activity:

• When viewing usage by user, both locally-run and server application usage are tracked and attributed to the user.
• When viewing usage by machine, usage of applications run through the Terminal Server is attributed to the machine on which the Terminal Server is running.
• When viewing usage by product, total application usage is reported. Usage of applications run from a Terminal Server, as well as usage of applications run from the local machine are included in reported application usage.

1.2.2 Enhancements to Asset Inventory

The following Asset Inventory enhancements have been added.

1.2.2.1 Enhanced Processor Recognition and Reporting

The following recognition enhancements have been made in Support Pack 1:

• Recognition of 64-bit processors - Machines with 64-bit processors are recognized, classified, and reported. A new field, Is64Bit, appears in the processor attributes to indicate when it is a 64-bit processor.
• Recognition of 64-bit operating systems - Machines with 64-bit operating systems are recognized and reported. The string "x64" is added to the Windows Operating System name when a 64-bit edition is discovered.
  
• Recognition of multi-core processors - Machines with multiple processor cores are recognized and reported. A new field, core count, appears in the processor attributes to indicate the number of cores on the processor.
• Recognition of multi-processor machines - Machines with more than one precessor are recognized and reported. A separate processor entry, including its attributes, appears for each processor.
• Recognition of hyper-threaded processors – Machines with hyper-threaded processors are recognized and reported. A new field, IsHyperThreaded, appears in the processor attributes.
• New custom report attributes - Three new custom report columns have been added to the custom reports available under "Hardware Components": Is64bit, IsHyperAThreaded and core count.
  

1.2.2.2 Network Discovery Recognition Enhancements

The Network Discovery Engine now discovers these products:

• Discovery of all Novell Linux platforms - All Novell Linux platforms are discovered and differentiated, including SUSE Linux Enterprise Server, Open Enterprise Server, Novell Linux Desktop, and SUSE.
• Discovery of Red Hat Linux platforms - All Red Hat Enterprise Linux 3.x and 4.x platforms are discovered and differentiated.

Note: Certain Linux platforms are discovered and differentiated exclusively with SNMP. By default, these platforms are not configured to allow discovery by the Network Discovery Engine. Before these platforms can be differentiated, each machine must have SNMP enabled and configured correctly. For information on configuring a Linux machine for discovery by the Network Discovery Engine, see TID #10100611.

1.2.2.3 Web Console Reporting Enhancements

The following enhancements have been added for reporting:

• Additional Info field available in Custom Reports - An additional field, the Additional Software Info field, is available from the Custom Report engine.
• New Web Console Report - A new report, entitled Printer Supply Levels has been added to the Network Discovery Web Console reports. It shows usage and status of consumables such as paper and toner.

Note: By default, Software Compliance reports run automatically with the default filter options when you call them from the Software Compliance menu. If you have large amounts of data, there may be a significant delay before the report appears. You can disable this feature, so that the report does not run until you set up a filter and click Search. For more information see TID #10100612.

1.2.2.4 New Virtual Machines Supported for Inventory

The following platforms can now be scanned by the ZENworks Asset Management client:

• VMWare ESX Server 2.5
• Microsoft Virtual Server 2005

If you are running the full version of ZENworks Asset Management, you can monitor software usage on those platforms as well.

1.2.3 System Requirement Updates

System requirements have been updated as follows.

1.2.3.1 Firefox Support added to Web Console

Support for the Firefox 1.0 and newer browser has been added for the Web Console. This includes:

• Firefox for Windows
• Firefox for Linux

Note: Column headers in the Web Console do not remain at the top of the page when using Firefox.

1.2.3.2 New Virtual Machines Supported as Server Hosts

ZENworks 7 Asset Management servers can now be installed and run from these virtual servers, as both Standalone and Enterprise deployments:

• VMWare ESX Server (2.5 and newer)
• Microsoft Virtual Server 2005

Note: See Section 3, System Requirements for information concerning virtual machine hardware requirements.

1.2.3.4 Support for Oracle 10G Release 2

ZENworks 7 Asset Management now supports Oracle 10G Release 2. It uses ODBC Driver 10.2.0.1.

1.2.3.5 Support for Microsoft SQL Server 2005

ZENworks 7 Asset Management now supports Microsoft SQL Server 2005.

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2.0 New Features and Enhancements

The following is a list of new features and enhancements that have been incorporated into the various components of the ZENworks 7 Asset Management release. Please refer to the online help for further details about these enhancements.

2.1 General Enhancements

2.1.1 Web Console Usability and Security

• Column headers on Web Console reports and pages remain at the top of the screen when scrolling down the page.
• Web Console reports can be exported to PDF and CSV format.
• Graphs are rendered directly in PDF to facilitate printing and sharing.
  Note: Adobe SVG is no longer required to display graphical reports
• Web Console reports can be grouped and viewed by OS platform
  (Examples: Windows* Workstations, Windows Servers, Mac*)
• Folder-level security has been added to control which specific users have access to standard and custom reports.
• Custom report definitions can be edited only by the individual who created the report definition.

2.1.2 Additional Client Platform Support

• Mac OS X (10.2.4 or newer)
• UNIX* and Linux* (new for ZENworks Asset Management 3.3 customers)
  
• Microsoft Windows XP Tablet PC Edition¹
• Virtual Machines
  
  See detailed versions supported below in Updated System Requirements
  
  ¹ Added in a software update to TS.Census 3.2, and subsequently added to ZENworks 7 Asset Management.
  

2.1.3 Product Category and Subcategory Updated With Knowledgebase

• Product Categories and Subcategories are now updated when you update the Novell Product Knowledgebase (using the Product Recognition Update command, available from the Manager's Administration menu.)
  
  Note: You can use the Manager to change a product's category and subcategory. However, any change make might be overwritten when your Product Knowledgebase is updated.

2.1.4 Rules for Creating Passwords

You can now define rules that control whether a password is allowed or not. You can:

• Specify a required password length
• Require that the password contain both alphabetic and numeric characters
• Require that the password contain both uppercase and lowercase characters
• Require that the password be changed after a specified number of days
• Disallow passwords that are the same as the username
• Deactivate unused accounts after a specified number of days

You change the rules by clicking Password Rules in the Manage ZENworks Asset Management Users window, available from the Administration menu. These rules apply when creating users in either the Web Console or the Manager.

If you change the password rules, the next time the user logs in, a message appears, asking the user to create a new password. When the user creates the new password, it is checked against the rules, and the user must re-enter the password until it meets the requirements specified by the rules.

2.1.5 Upgraded Versions of Java* and Tomcat*

New versions of Java 2 SDK and Apache Tomcat Server are installed with ZENworks 7 Asset Management:

• Java 2 SDK version 1.3.1.01 is replaced by version 1.4.2.07.
• Tomcat version 4.0.4 is replaced by version 5.0.28

Note:

• When you upgrade to the new version, the Java and Tomcat versions remain the same, in case you have other applications which depend on the older versions. For detailed instructions for upgrading your Java and Tomcat versions, see TID #10099062, "Upgrading to Tomcat 5 and JDK 1.4.2 for use with ZAM 7".

2.2 Asset Inventory

Asset Inventory is a component of ZENworks 7 Asset Management. The following enhancements have been added to Asset Inventory:

2.2.1 Mac Hardware and Software inventory

Any Macintosh computer running Mac OS 10.2.4 or newer can be scanned with Asset Inventory. The reported information includes all information available through the Apple* System Profiler.

Note: Certain reports do not apply to the Mac. For these reports, a message has been added to the report header indicating that the report is for Windows machines only.

2.2.2 Web Console Administration Functions

New Administration functions have been added to the Web Console to allow you to:

• Edit Workstations - Edit workstation and user information from the detailed Web Console reports.
• Scan-on-Demand - View a list of workstations in a custom report, select workstations for scanning, and initiate scans on the selected workstations.
• Create and Manage Local Products - Create and manage Local Products from the Web Console. Local Products can be created from Software File reports or from several predefined custom reports.
• Administer Users and Passwords - Add, delete, and edit privileges for ZENworks Asset Management users.

2.2.3 Web Console Reporting Enhancements

Workstation History in Custom Reports - You can now view workstation history through custom reports.

2.2.4 Recognition Enhancements

ZENworks Asset Management provides more granular information about drive types¹. Drives are categorized as follows:

• CD/DVD Reader
  CD-ROM
  DVD-ROM
• CD/DVD Burner
  CD-R
  CD-RW
  CD-RW/DVD-ROM
  DVD-RAM
  CD-RW/DVD-R
  CD-RW/DVD-RW
  CD-RW/DVD+R
  CD-RW/DVD+RW
  CD-RW/DVD±R
  CD-RW/DVD±RW
  

¹ Added in a software update to TS.Census 3.2, and subsequently added to ZENworks 7 Asset Management.

2.2.5 Scanning Virtual Machines

Asset Inventory recognizes installations of virtual machine software such as VMWare and Virtual PC. Two levels of inventory recognition are available:

• Recognition and reporting of Virtual Machines - During the normal workstation inventory process, ZENworks Asset Management recognizes various virtual machine applications and several attributes of the underlying virtual machines (Virtual Machine Name and Operating System).
• Software Inventory and Usage - You can deploy ZENworks Asset Management client software to each virtual machine and perform a complete software inventory. You can also monitor software usage on the virtual machine if you are licensed for full ZENworks Asset Management.

2.2.6 New Platform Field

A new field has been added to a machine's platform information. When you upgrade ZENworks Asset Management, the platform field for each machine is populated with a value of "Generic Workstation". Once the machine has been scanned during the regular inventory cycle, the field is properly populated. For new installations, the field is populated correctly during the first scan.

2.3 Software Compliance and Software Usage

Software Compliance and Software Usage are included in the full version of ZENworks Asset Management.

2.3.1 Software Spectrum Connector

A Reseller Connector has been added to Software Compliance to allow direct import of Software Spectrum license purchase data.

2.3.2 Integration of Mac Software Inventory

• Software inventory collected from Macs is automatically included in the list of discovered products in Software Compliance so that it can be reconciled to licensing information.
• A platform attribute has been added to License Records to specify which platforms are represented by the license.

2.3.3 New Software Compliance Reports

The following new reports are available:

• Suite/Suite Component Report - Shows a complete breakdown of suites along with components installed with the suites and as stand-alone applications.
• Inventory Comparison Report - Shows a full software inventory list gathered by Asset Inventory and how each product is consolidated into the list of Discovered Products presented in Software Compliance.
  

2.3.4 New Notes Field for Excluded Products

Notes can now be added to excluded catalog products and excluded discovered products to record the reason for exclusion, or to add other work notes.

2.3.5 Enhancements to Custom Reports

Custom Reports can be defined for server software usage and license allocation information stored in the ZENworks Asset Management database.

2.3.6 Software Compliance Report Filtering

• The primary Software Compliance report can be grouped by Department, Cost Center, or Site.
• A new Platform column has been added to the report.
• A new Unused Installations column has been added to allow you to drill down to view a list of machines with unused installations. The % Licenses Used and % Installations Used columns have been removed from the report.

2.3.7 Software Compliance Usability Enhancements

Numerous filtering options have been added to Software Compliance pages.

2.3.8 Editing Drop-Down Lists

Items in drop-down lists in Software Compliance can now be edited.

2.4 ZENworks Suite Integration

The following integration points have been added to ZENworks 7 Asset Management:

• The ZENworks Asset Management client has been packaged to facilitate deployment with the ZENworks Suite.
• There is a workstation-specific launch from ZENworks Asset Management to ConsoleOne®.
• There is a ConsoleOne link to start the ZENworks Asset Management Web Console.
• There is a ZENworks Asset Management Manager link to start Console One.

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3.0 Updated System Requirements

The following system requirement updates relate to this release:

• Mac OS 10.2.4 or newer is required for scanning Macs.
• Added support for Oracle* 10G and discontinued support for Oracle 8.
• Adobe* Acrobat* reader is required to view graphs in the Web Console. Use of the Adobe SVG 2.0 Viewer is discontinued.

3.1 Stand-alone Deployment

The machine on which you install ZENworks Asset Management must meet the following minimum requirements.

¹ Requirement has changed for this release.
² Added in this version.

3.2 Enterprise Deployment

The machines on which you install ZENworks Asset Management applications must meet the following minimum requirements. Requirements may vary according to the amount of data that you store, processor speeds, and processor usage by other applications installed on these computers.

The initial ZENworks Asset Management installation has one set of requirements; individual ZENworks Asset Management applications have their own separate requirements. Refer to the specific sections that follow.

Notes:

• Before you can install any ZENworks Asset Management applications, a Microsoft SQL Server or Oracle server must already be installed.
• All servers must be installed on actual machines. Novell does not support installations of servers on virtual machines.

3.2.1 Hardware Requirements for ZENworks Asset Management Installations

All of the following requirements have been updated for ZENworks 7 Asset Management.

1 – For the database server, a server-grade multiprocessor system with fast disk access is recommended for any installation with more than 5,000 managed devices.
2 – The Database, Web Console, and Collection Servers take advantage of multiprocessor systems.
3 – The disk space noted is for a base installation. Additional space is required for expansion over time.
4 - For Virtual Machines, this is the disk space required for the virtual hard disk.

3.2.2 Installation Requirements for ZENworks Asset Management Servers

3.3 System Requirements for Collection Client Applications

The machines on which you install the client applications must meet the following minimum requirements

3.3.1 Installation Requirements

¹ Support has been added for this release.
² New for ZENworks Asset Management 3.3 customers.
³ Collection clients are not actually installed on Novell NetWare servers. From the Manager, use the Scan Novell Server Now... command, available from the Manager's Tools menu. To scan a Novell server, a Novell NetWare client must be installed on the machine that runs the Manager.

3.3.2 Supported UNIX/Linux Versions

The ZENworks Asset Management Collection Client can be run on the following UNIX/Linux installations:

¹ Changed for this release

3.3.3 Supported Virtual Machines

The following virtual machines can run the ZENworks Asset Management Collection Client:

Note: The virtual machines listed above are Windows-only applications. No virtual machines are supported for other platforms.

3.3.4 Supported Browsers

When using the Web Console, the following browsers are supported:

• Microsoft Internet Explorer, 5.5 or later
• Mozilla Firefox for Windows, 1.0 or later
• Mozilla Firefox for LInux, 1.0 or later

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4.0 Bug Fixes

• All bug fixes provided as updates or patches to previous TS.Census and ZENworks Asset Management releases have been incorporated into this release.
• For information about issues corrected after the initial release of ZENworks 7 Asset Management, see TID 10097778 in the Novell Support Knowledgebase.

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5.0 Installation Notes

5.1 Login Scripts

If you have configured login scripts to run the collection client setup.exe from the File Store, edit your login scripts so that setup.exe does not run while you are upgrading ZENworks Asset Management applications.

5.2 ZENworks Asset Management Standalone Deployment

If you are running ZENworks Handheld Management using the default MSDE installation, you cannot run the Standalone Deployment of ZENworks Asset Management on the same server.

5.3 Upgrading Tomcat and Java

When you upgrade to the new version, the Java and Tomcat versions remain the same, in case you have other applications which depend on the older versions. For detailed instructions for upgrading your Java and Tomcat versions, see TID #10099062, "Upgrading to Tomcat 5 and JDK 1.4.2 for use with ZAM 7".

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6.0 Known Limitations

6.1 Mac and UNIX/Linux Inventory

The following ZENworks Asset Management capabilities included for Windows Inventory are not available for Macs or UNIX/Linux:

• Software Usage
• Local Products
• Client install via the Remote Client Install Utility
• Collection Editor
• Collection Option Set
• Software Category/Subcategory
• Hotfix discovery
• Antivirus definition and engine discovery

Note: The Microsoft Office for Mac suite is recognized by ZENworks Asset Management, and appears along with its components in both the Asset Inventory and Software Compliance reports. The suite/component relationship is not shown, however. Because of this, Microsoft Office for Mac does not appear in the new Suite/Component and Standalone Component reports, available from the Software Compliance tab's Reports menu.

6.2 Virtual Machine Inventory

• The presence of virtual machines could affect the accuracy of Usage reports.
• The hardware reported by virtual machines is virtual. Certain hardware inventory attributes collected from virtual machines might differ from the actual hardware on the machine. This could affect the accuracy of hardware inventory reports.
  
  Note: Virtual Machine inventory as described in the New Features and Enhancements section is only available for Windows.

6.3 Inventory Database

ZENworks Asset Management does not support Microsoft SQL Server 7.0 installations with the case-sensitive sorting option enabled. (By default, this option is off.)

6.4 File Store

• Because of conflicts between NT and Novell security, the File Store cannot be installed on a system that uses NetWare® resources if the Collection or Task Server is on Windows 2000. To resolve this problem, contact Microsoft Product Support Services to obtain the fix relating to technical article Q266066.

6.5 Manager

• Because the same data can be accessed from multiple ZENworks Asset Management Managers, not all changes are immediately visible to all Managers. Therefore, before making any edits to the data, it is advisable to refresh the screen.
• When the Microsoft 2000 Office suite is installed from only the installation CD 2 and 3, the applications in this suite are not recognized as being part of a suite. Also, ZENworks Asset Management cannot recognize suites installed on an inactive operating system in dual-boot systems.

6.6 Reports and Queries

• Reports in the Web Console assume an ODBC data source named "ZENworks Asset Management Reports". If you install the Web Console to use the TSCensusDemo database, you must edit the data source in your ODBC Administrator in order to log in to the TSCensusDT database.
• In a Report or Query filter you cannot use 12:00 AM as the value for FNI File Date field with the operator of "=".(equals). Using this value will cause unexpected results.
• If you are viewing reports so that they can be exported from within Crystal Reports*, you should have a default printer defined for your workstation. If you do not have a default printer defined, Crystal Reports cannot determine the page length, and inserts a page break after each line in the exported report.

6.7 Client Applications

• If cclient.exe is running on a Windows 95 or 98 computer that is not connected to the network, a "program not responding" message appears when you try to shut down or restart the computer.
• If an unusually large number of software applications are installed on a computer, or if virus detection software is running in "active scan" mode, Collector performance decreases significantly during a software scan.

6.8 Task Server

If your Task Server is installed on a computer running Windows 2000, and you use Novell Netware, you are prompted for Novell login information when a print task is started. Scheduled print jobs cannot be run unless a user provides the login information when the task is run. To resolve this problem, contact Microsoft Product Support Services to obtain the fix relating to technical article Q266066.

6.9 Software Usage Monitor

• The Software Usage Monitor cannot monitor the use of applications that run within a browser.
• Software file information and its related usage information is refreshed each time workstations are re-scanned, so the report data reflects only usage since the last time workstations were scanned.
• The Software Usage Monitor cannot monitor sub-processes (or processes that are started by a primary process.)

The following limitations exist in the release relative to server software usage:

• Usage information is refreshed each time workstations are re-scanned, so the report data reflects only usage since the last time workstations were scanned.
• Server software usage is attributed to a product based on its file properties; this information is not reconciled to the ZENworks Asset Management Knowledgebase.

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7.0 Documentation Notes

The following documentation is provided with ZENworks 7 Asset Management:

• Evaluation Guide – provides a quick, hands-on introduction to ZENworks Asset Management. This is a new document tailored to the ZENworks Asset Management Standalone Deployment evaluation experience.
• Installation Guide – provides comprehensive, step-by-step procedures for Standalone and Enterprise Deployment. The Installation Guide takes the place of the Getting Started Guide. A pre-installation worksheet has been added to the Installation Guide.
• User’s Guide – provides a complete product reference and covers all aspects of product administration and use. This guide reflects the help systems of both the ZENworks Asset Management Manager and the Web Console. Previous versions of the User’s Guide only covered ZENworks Asset Management Manager Functionality.
  

These documents are made available during the ZENworks Asset Management installation process and are located on the CD image (in the Docs directory) and within the downloaded evaluation zip file.

These documents are also available at the ZENworks 7 documentation Web site. The documentation site includes both PDF and HTML versions of the Evaluation, Installation and User documentation. The documentation is updated regularly to incorporate newly discovered information.

Addition resources for ZENworks information include:

• Novell Support Knowledgebase
• Novell ZENworks product site
• Novell ZENworks Cool Solutions

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8.0 Technical Support

For technical assistance, please contact Novell Technical Support at:

 http://www.novell.com

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