Chat is a real-time messaging tool that lets the management console user communicate with a user at the managed workstation. Only a management console user logged in as an administrator can initiate a Chat session. To chat with the user at the managed workstation, you need to ensure that the Remote Management Agent is installed on the managed workstation.
When the management console user initiates a Chat session with the user at the managed workstation, the user at the managed workstation will be prompted for permission to initiate the Chat session. The Chat session begins when the user at the managed workstation provides the permission to initiate the Chat session. During the Chat session, you can copy and paste text in the message area. Either the management console user or the user at the managed workstation can close the Chat session. For more information, see Managing a Chat Session .