ManageWise and ZfD Interoperability

The following section provides information about how you can manage a remote workstation from the ManageWise^® Desktop Manager in a scenario where the managed workstation has the ZfD 2 or later Remote Management Agent installed on it.

Managing Remote Workstations from the ManageWise Console

The following prerequisites must be met before you begin to remotely access the managed workstation from the ManageWise Desktop Manager:

• Register and import the managed workstation in to NDS
• Acquire the rights to remotely access the managed workstation

To initiate a Remote Management session from the ManageWise Desktop Manager:

1. Log in to the ManageWise server as a member of ManageWise group.

   This ensures that the scan information is sent to the ManageWise Inventory database with the following ZfD attribute information:

   ZEN_DIST_NAME

   ZEN_TREE_NAME

2. To view the inventory attributes from the ManageWise Desktop Manager, right-click the managed workstation > click Inventory Information.

   The Device Inventory information is displayed.

3. If the ZfD 2 or later Remote Management Agent is installed on the managed workstation, map to the SYS: volume on the ZfD server. If the ZfD 2 or later Remote Management Agent is installed on the managed workstation, map to the SYS: volume on ZfD 2 or later server.

4. Click the managed workstation > Tools > click one of the following remote operations:

   • Control Station
   • Chat
   • File Transfer
   • Diagnostics
   • Ping

5. Enter the name of the ZfD 2 or later server.

6. Click OK.

   NOTE:  If you import a managed workstation from the ManageWise Segment Map and remotely control that workstation, the following message is displayed: "The operation is not supported for this node." This message indicates that you can remotely control the managed workstation only from the ManageWise Desktop Manager.