Remote Management

ZENworks^® for Desktops 3.2 (ZfD 3.2) Remote Management lets you remotely manage workstations from the remote management console. Remote Management lets you do the following:

• Remotely wake up a powered-off managed workstation
• Assume control of the managed workstation
• Execute files found on the managed workstation
• Reboot the managed workstation
• Transfer files between the remote management console and the managed workstation
• Chat with the user at the managed workstation
• Diagnose problems on the managed workstation
• Ping the Remote Management Agent on the managed workstation
• Blank the managed workstation screen during a Remote Control session
• Lock the keyboard and mouse controls at the managed workstation during a Remote Control session
• Suppress the wallpaper displayed on the desktop of the managed workstation during a Remote Control or Remote View session
• Configure the time-out period for a Remote Control or a Remote View session

Remote Management can save you and your organization time and money. For example, you or your organization's help desk can analyze and remotely fix workstation problems without visiting the user's workstation, which reduces problem resolution times and increases productivity.

IMPORTANT:  ZfD 3.2 Remote Management functionality can be used to remotely manage Windows* 95/98 or Windows NT*/2000 workstations. If you need to remotely manage Windows NT/2000 servers, you can use the ZENworks for Servers (ZfS) Remote Management functionality. For more information, see the ZENworks for Servers documentation.

This document covers the following information:

• Installation Prerequisites for Remote Management
• Specific Hardware and Software Requirements for Remote Management
• Installing the Remote Management Component
• Setting Up Security for Remote Management Sessions
• Starting a Remote Management Session
• Other Things You Can Do